Client Solutions Consultant - Software and Application Engineering

MicroSourcing International; Metro Manila; On-site; PHP 1,004,000 - 1,451,000; Full time

Benefits offered by this job

Healthcare coverage on day one

PTO with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in the Philippines seeks a Client Solutions Consultant specializing in Software and Application Engineering. The role involves serving as SME in client discussions, guiding implementations, and coordinating across delivery centers, recruiting, and sales to ensure timely delivery.

The candidate will support post-launch activities, create technical documentation, and collaborate with global teams during Eastern Time hours.

Qualifications

• Bachelor's degree in CS/IT/Software Eng or related field.
• 3–5 years in software development, SQA/testing, or application support.
• 3–5 years in a BPO environment.
• Strong knowledge of SDLC, Agile, APIs, cloud, and security.
• Ability to lead client-facing conversations and collaborate across dispersed teams during ET hours.

Responsibilities

• Serve as the Software and Application Engineering SME during client discussions.
• Lead implementations, onboarding, documentation, and knowledge transfer.
• Coordinate across clients, delivery centers, recruiting, sales, and account management on plans and timelines.
• Partner with recruiting and operations to define roles, craft evaluations, and train delivery teams.
• Provide post-launch advisory support and recommend corrective actions to optimize delivery.

Skills

Software development

SQA/testing

Application support

Agile

APIs

Cloud

Security

Education

Bachelor's degree in Computer Science, IT, Software Engineering, or related field

Tools

AWS

Jira

SQL

Python

JavaScript

Job description

Discover your 100% YOU with MicroSourcing!

Position: Client Solutions Consultant - Software and Application Engineering

Location: Aseana, Parañaque City

Work setup & shift: Remote | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Client Solutions Consultant - Software and Application Engineering

• Serve as the Software and Application Engineering subject matter expert during prospective and existing client discovery discussions.
• Lead implementations, onboarding activities, technical documentation, knowledge transfer, workflow validation, and delivery-readiness for new partnerships.
• Coordinate across clients, delivery centers, recruiting, sales, and account management teams to manage implementation plans, risks, and timelines.
• Partner with recruiting and operational teams to define job roles, craft evaluations, interview candidates, and support delivery team training.
• Provide post-launch advisory support, investigate complex technical issues, and recommend corrective actions to optimize software delivery.

What You Need

Non-negotiables

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.
• 3-5 years of professional experience in software development, SQA/testing, application support, or a related technical field.
• 3-5 years of experience working within a business process outsourcing (BPO) environment.
• Strong functional understanding of Software & Application Engineering services, SDLC, Agile, APIs, cloud, and security considerations.
• Proven ability to lead client-facing conversations, work independently, and collaborate across dispersed teams during 8:30 a.m. to 5:30 p.m. Eastern Time.

Preferred Skills/expertise

• Experience in client implementations, onboarding, technical discovery, solution design, process transitions, or pre-sales conversations.
• Prior experience as a technical lead, senior developer, QA lead, application support lead, or engineering supervisor.
• Proven ability to create technical documentation, such as requirements, user stories, process flows, architecture diagrams, API docs, or test plans.
• Familiarity with modern frameworks, databases, cloud platforms, dev tools, and issue-tracking systems (e.g., JavaScript, Python, SQL, AWS, Jira).
• Relevant certifications in Agile/Scrum, PMP, Cloud, ITIL, software testing, or experience with DevOps and AI-enabled development tools.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life.

Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply