Software Engineering - Application Support Engineer - 186919-1

Dikshatek; Manila; Hybrid; PHP 558,000 - 725,000; Full time

Job summary

Dikshatek is seeking an Applications Support Engineer to investigate and resolve issues across core business systems, ensuring reliability of software components that support critical operations.

You will analyze system behavior, collaborate with teammates, and maintain smooth operations with a focus on timely problem solving and knowledge sharing. The role is hybrid in Metro Manila with 45 hours per week and a project window from Oct 12, 2026 to Apr 11, 2027.

Qualifications

• Required skill: Expert proficiency in IBM System i (AS/400) RPG IV.
• Strong understanding of system diagnostics and troubleshooting techniques.
• Experience with software maintenance and support processes.
• Ability to analyze complex system issues and develop effective solutions.
• Familiarity with database management and query optimization related to IBM System i environments.
• Good communication skills to facilitate collaboration and knowledge sharing.

Responsibilities

• Investigate and resolve issues across essential business systems.
• Analyze system behaviors and monitor performance.
• Collaborate with team members to ensure smooth operations.
• Document findings and solutions for knowledge base.
• Assist in identifying potential system improvements and enhancements.
• Communicate with stakeholders to understand concerns and provide timely solutions.
• Support implementation of corrective actions and preventive measures.

Skills

IBM System i RPG IV

System diagnostics

Troubleshooting

Software maintenance

Database management

Communication skills

Job description

Software Engineering - Application Support Engineer

Start/End Dates: 10/12/2026 - 4/11/2027

Summary

As an Application Support Engineer, you will spend your day investigating and resolving issues across various essential business systems. Your role involves carefully analyzing system behaviors, collaborating with team members to ensure smooth operations, and maintaining the reliability of software components that support critical business functions. You will engage in continuous monitoring and provide timely solutions to maintain system performance and user satisfaction.

• Expected to build Knowledge and support the team.
• Participate in Problem Solving discussions.
• Collaborate with colleagues to share insights and improve team effectiveness.
• Document findings and solutions to contribute to the knowledge base.
• Assist in identifying potential system improvements and enhancements.
• Communicate effectively with stakeholders to understand and address their concerns.
• Support the implementation of corrective actions and preventive measures.

Professional & Technical Skills

• Required Skill: Expert proficiency in IBM System i (AS/400) RPG IV.
• Strong understanding of system diagnostics and troubleshooting techniques.
• Experience with software maintenance and support processes.
• Ability to analyze complex system issues and develop effective solutions.
• Familiarity with database management and query optimization related to IBM System i environments.
• Good communication skills to facilitate collaboration and knowledge sharing.

No. of hours per week :45

Work Set up: Hybrid

Number of days in a month or week that needs to be in the office: 2

Project Location (During onsite): UT2 / CG1

Primary POC/Hiring Manager: Rechelle.m.paet

Are you accepting undergraduate/combo fit profile? NO

Is there an intent to absorb the contractor in the future? It is a possibility but not a guarantee