Software Engineering - Application Support Engineer -184700-1

Dikshatek; Manila; Hybrid; PHP 420,000 - 600,000; Full time

Job summary

Dikshatek is seeking an Application Support Engineer to identify and resolve issues in critical business systems. You will engage in troubleshooting, collaborate with teammates, and ensure smooth operation of software applications. The role emphasizes problem solving, documentation, and knowledge sharing to support users effectively.

You will contribute to developing and implementing new features, while maintaining system integrity and user experience in a hybrid Manila-based setup.

Qualifications

• Expert proficiency in IBM System i (AS/400) RPG IV.
• Strong understanding of software development life cycle and methodologies.
• Experience with debugging and troubleshooting software applications.
• Familiarity with database management and data manipulation techniques.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Identify and resolve issues within critical business systems.
• Collaborate with team members to ensure smooth operation of software applications.
• Analyze system performance and identify areas for improvement.
• Document issues and resolutions to share knowledge across the team.
• Assist in development and implementation of new software features.
• Provide training and support to end-users to ensure effective use of applications.

Skills

AS/400 RPG IV

SDLC

Debugging

Database management

Teamwork

Job description

Software Engineering - Application Support Engineer

Start/End Dates: 10/5/2026 - 4/4/2027

Summary:

As an Application Support Engineer, you will engage in a variety of tasks that involve identifying and resolving issues within critical business systems. Your day will be filled with dynamic problem-solving, collaborating with team members, and ensuring the smooth operation of software applications. You will play a vital role in maintaining system integrity and enhancing user experience through effective support and troubleshooting.

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Analyze system performance and identify areas for improvement.
• Document issues and resolutions to enhance knowledge sharing within the team.
• Assist in the development and implementation of new software features.
• Provide training and support to end-users to ensure effective use of applications.

Professional & Technical Skills:

• Required Skill: Expert proficiency in IBM System i (AS/400) RPG IV.
• Strong understanding of software development life cycle and methodologies.
• Experience with debugging and troubleshooting software applications.
• Familiarity with database management and data manipulation techniques.
• Ability to work collaboratively in a team-oriented environment.

No. of hours per week: 45

Work Set up: Hybrid

number of days in a month or week that needs to be in the office: 2

Project Location (During onsite): UT2 CG1

Primary POC/Hiring Manager: Rechelle.m.paet

Are you accepting undergraduate/combo fit profile? NO