IT Infrastructure Engineer

Questronix Corporation; Makati; On-site; PHP 279,000 - 558,000; Full time

Job summary

A dynamic technology company is seeking an IT Infrastructure Support Specialist to enhance its operations. This role involves supporting the deployment, maintenance, and integration of IT services, while adhering to best practices in service management and incident resolution. Candidates should possess strong analytical, communication, and problem-solving skills, along with a Bachelor's degree in computer science or engineering. Knowledge of IBM AS400 is a plus. The position requires willingness to work shifts for 24x7 support.

Qualifications

• Strong analytical and planning skills.
• Good communication and presentation skills.
• Excellent problem-solving skills.

Responsibilities

• Support deployment, maintenance, and integration of IT infrastructure.
• Assist troubleshooting and resolution of application and system issues.
• Document and revise operations procedures and development standards.

Skills

Analytical skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in computer science or engineering

Tools

IBM AS400

Job description

Job Description:

• To support the successful deployment, maintenance, development, integration, and use of the infrastructure environment and its services
• Provides input into and supports the execution of operations management, service management, environment management, security, and project management methodologies & processes, incident and change control processes, release management, testing, documentation development and maintenance, monitoring, data management, environment maintenance, solution enhancements, and solution development.
• Identifies, understands, and plans for organizational and human impacts of systems, and ensures business requirements are properly documented and integrated with existing processes, services, solutions, and skill sets.
• Develops, documents, and revises environment or solution operations procedures, tests, and quality standards and functions.
• Creates and updates communications and incident management activities to streamline ticket resolution.
• Assists or leads the troubleshooting and resolution of issues, such as application, data synchronization, system integration, and performance incidents.

Qualifications:

• Strong analytical and planning skills
• Good communication and presentation skills
• Excellent problem-solving skills
• Bachelor's degree in computer science or engineering
• Ability to resolve technical problems and innovate more efficient use of IT resources.
• Has basic knowledge or familiarity with IBM AS400
• Willing to work on a shifting schedule (24x7 support)