Soft Services Associate Manager

Asticom; Naga; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

Asticom is seeking a Facilities Manager to oversee soft facilities services across mall operations. You will manage service providers, conduct inspections, and ensure compliance with standards, budgets, and timelines.

The role requires coordinating with corporate facilities management, mall management, and stakeholders to address operational concerns and maintain high service quality in a fast-paced environment.

Qualifikationen

• Bachelor's degree or higher in management, business administration, operations, or a related field.
• Strong communication and organizational skills with attention to detail.
• Experience coordinating with vendors, malls, and contractors is preferred.

Aufgaben

• Oversee delivery of soft facilities management services: housekeeping, cleaning, hygiene, waste, pest control, landscaping.
• Monitor providers, contractors, and subcontractors to meet SLAs, KPIs, and contracts.
• Conduct site inspections, audits, and performance reviews to ensure cleanliness, safety, and appearance.
• Implement standards and best practices to maintain service quality and compliance.
• Manage service requests and helpdesk concerns with timely resolutions and clear communication.
• Coordinate with corporate facilities management, mall management, merchants, and stakeholders.

Kenntnisse

Facilities management

Vendor management

HSE compliance

Stakeholder communication

Ausbildung

Bachelor's degree in Business Administration or related

Tools

MS Office

Jobbeschreibung

Job Description:

Key Responsibilities

• Oversee the delivery of soft facilities management services , including housekeeping, cleaning, hygiene, waste management, pest control, and landscaping.
• Manage and monitor service providers, contractors, and subcontractors to ensure compliance with service standards, SLAs, KPIs, and contractual requirements.
• Conduct regular site inspections, audits, and performance reviews to ensure high standards of cleanliness, safety, presentation, and overall facility condition.
• Implement BICS standards, industry best practices, and operational procedures to maintain service quality and compliance.
• Monitor service requests, escalations, and facilities helpdesk concerns, ensuring timely resolution and proper communication with stakeholders.
• Serve as a key point of contact for Corporate Facilities Management, mall management, merchants, contractors, and other stakeholders , addressing operational concerns and coordinating appropriate resolutions.
• Oversee incident and emergency management , including service disruptions caused by operational issues, adverse weather, equipment failure, or manpower shortages.
• Monitor compliance with HSE requirements , including safety audits, site inductions, work permits, and safe work method statements.
• Prepare and review scope of works, technical proposals, budgets, reports, and recommendations for facilities-related projects, upgrades, and improvements.
• Support facilities projects from planning and design through implementation and handover , ensuring works are completed on time, within budget, and according to required standards.
• Monitor operational resources, including consumables, stocks, spares, utilities, and waste , to support cost control and sustainability initiatives.
• Identify operational improvements and cost-saving opportunities that enhance efficiency, service quality, and customer satisfaction.
• Maintain a visible presence across the property, particularly during peak periods and major events , to ensure seamless facilities operations.
• Ensure timely submission of required reports, performance reviews, and operational documentation to management.

Qualifications

• Bachelor’s degree in Management, Business Administration, Operations Management , or a related field
• At least 2 years of relevant experience in mall operations, property management, or soft facilities services
• Hands-on experience managing in-house teams and third‑party service providers/contractors for soft services
• Knowledge of local operations, regulations, codes, and applicable industry standards
• BICS certification is an advantage , but not required
• Strong communication, report writing, organizational, and critical‑thinking skills
• Basic knowledge of budgeting, accounting, and cost control
• Proficient in Microsoft Office applications , particularly Word, Excel, and PowerPoint
• Good project management, planning, people management, and leadership skills
• Ability to work effectively with multiple stakeholders and manage operational concerns in a fast‑paced environment