Soft Services Officer

ALI COMMERCIAL CENTER, INC.; Pasig; On-site; PHP 300,000 - 540,000; Full time

Job summary

ALI COMMERCIAL CENTER, INC. is seeking a Soft Services Officer to oversee mall soft services operations, ensuring cleanliness, safety, service quality, and customer satisfaction.

The role manages service providers, monitors performance, and drives cost-control and continuous improvements across mall operations. The candidate will coordinate with mall management, merchants, contractors, and corporate stakeholders while upholding health, safety, and environmental standards.

Qualifications

• Bachelor's degree in Management or related field.
• At least 2 years of experience in mall operations or property management, preferably in soft services.
• Experience managing service providers, contractors, and operational teams.
• Knowledge of facilities management practices, local regulations, and safety standards.
• BICS certification is an advantage.
• Good communication, reporting, leadership, and project management skills.
• Basic knowledge of budgeting and cost control.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Oversee housekeeping, cleaning, hygiene, pest control, landscaping, and waste management operations.
• Manage service providers and contractors, ensuring compliance with SLAs, KPIs, and quality standards.
• Conduct regular property inspections and audits to maintain cleanliness and safety.
• Implement BICS standards and applicable health, safety, and environmental requirements.
• Monitor budgets and implement cost-saving and operational improvement initiatives.
• Handle service requests, operational concerns, incident reporting, and escalations.
• Coordinate maintenance activities, project handovers, inspections, and verification of completed works.
• Review scopes of work, technical proposals, and project requirements.
• Monitor supplies, utilities, and waste management performance.
• Coordinate with mall management, merchants, contractors, and corporate stakeholders.
• Support emergency response and operational procedures.

Skills

Communication

Reporting

Leadership

Project Management

Budgeting basics

Education

Bachelor's degree in Management or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

About the role

The Soft Services Officer oversees mall soft services operations, ensuring cleanliness, safety, service quality, and customer satisfaction. This role manages service providers, monitors operational performance, supports effective cost control, and drives continuous improvement across mall operations.

Key responsibilities

• Oversee housekeeping, cleaning, hygiene, pest control, landscaping, and waste management operations.
• Manage service providers and contractors, ensuring compliance with service-level agreements, key performance indicators, and quality standards.
• Conduct regular property inspections and audits to maintain cleanliness and safety.
• Implement BICS standards and applicable health, safety, and environmental requirements.
• Monitor budgets and implement cost-saving and operational improvement initiatives.
• Handle service requests, operational concerns, incident reporting, and escalations.
• Coordinate maintenance activities, project handovers, inspections, and verification of completed works.
• Review scopes of work, technical proposals, and project requirements.
• Monitor supplies, utilities, and waste management performance.
• Coordinate with mall management, merchants, contractors, and corporate stakeholders.
• Support emergency response and operational procedures.

What we're looking for

• Bachelor's degree in Management or a related field.
• At least 2 years of experience in mall operations or property management, preferably in soft services.
• Experience managing service providers, contractors, and operational teams.
• Knowledge of facilities management practices, local regulations, and safety standards.
• BICS certification is an advantage.
• Good communication, reporting, leadership, and project management skills.
• Basic knowledge of budgeting and cost control.
• Proficiency in Microsoft Word, Excel, and PowerPoint.