Senior Soft Services Associate

ALI COMMERCIAL CENTER, INC.; Makati; On-site; PHP 420,000 - 660,000; Full time

Job summary

ALI COMMERCIAL CENTER, INC. is seeking a Senior Soft Services Associate to oversee mall soft services operations, ensuring cleanliness, safety, service quality, and customer satisfaction.

You will manage service providers, monitor performance, and drive cost efficiency and continuous improvement. The role requires coordinating with mall management and contractors, conducting inspections, and ensuring compliance with health, safety, and environmental requirements, as well as budgeting and

Qualifications

• Bachelor's degree in Management or related field.
• At least 2 years in mall operations or property management, preferably soft services.
• Experience managing service providers and contractors.
• Knowledge of facilities management practices, local regulations, and safety standards.
• BICS certification is an advantage.
• Good communication, reporting, leadership, and project management skills.
• Basic budgeting and cost control knowledge.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Oversee housekeeping, cleaning, hygiene, pest control, landscaping, and waste management.
• Manage service providers and contractors, ensuring compliance with SLAs, KPIs, and quality standards.
• Conduct regular property inspections and audits to maintain cleanliness and safety.
• Implement BICS standards and applicable health, safety, and environmental requirements.
• Monitor budgets and implement cost-saving and operational improvement initiatives.
• Handle service requests, operational concerns, incident reporting, and escalations.
• Coordinate maintenance, project handovers, inspections, and verification of completed works.
• Review scopes of work, technical proposals, and project requirements.
• Monitor supplies, utilities, and waste management performance.
• Coordinate with mall management, merchants, contractors, and corporate stakeholders.
• Support emergency response and operational procedures.

Skills

Facilities management

Stakeholder coordination

Leadership

Project management

Budgeting basics

Communication skills

Reporting

MS Office

Education

Bachelor's degree in Management or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

About the Role

The Senior Soft Services Associate oversees mall soft services operations, ensuring cleanliness, safety, service quality, and customer satisfaction. The role manages service providers, monitors operational performance, and drives cost efficiency and continuous improvement.

Key Responsibilities

• Oversee housekeeping, cleaning, hygiene, pest control, landscaping, and waste management.

• Manage service providers and contractors, ensuring compliance with SLAs, KPIs, and quality standards.

• Conduct regular property inspections and audits to maintain cleanliness and safety.

• Implement BICS standards and applicable health, safety, and environmental requirements.

• Monitor budgets and implement cost-saving and operational improvement initiatives.

• Handle service requests, operational concerns, incident reporting, and escalations.

• Coordinate maintenance, project handovers, inspections, and verification of completed works.

• Review scopes of work, technical proposals, and project requirements.

• Monitor supplies, utilities, and waste management performance.

• Coordinate with mall management, merchants, contractors, and corporate stakeholders.

• Support emergency response and operational procedures.

Qualifications

• Bachelor's degree in Management or a related field.

• At least 2 years of experience in mall operations or property management, preferably in soft services.

• Experience managing service providers, contractors, and operational teams.

• Knowledge of facilities management practices, local regulations, and safety standards.

• BICS certification is an advantage.

• Good communication, reporting, leadership, and project management skills.

• Basic knowledge of budgeting and cost control.

• Proficiency in Microsoft Word, Excel, and PowerPoint.