Soft Collections Specialist | Onsite | Cebu | Night Shift | Weekends Off

Emapta; Cebu City; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Competitive salary

Night differential

HMO coverage

Office in Cebu

Salary advance

Upskilling via Emapta Academy

Leave entitlement (20 days)

Job summary

Emapta Philippines is hiring a Soft Collections Specialist to resolve overdue balances and improve collections for a growing U.S.-based healthcare technology client. This full-time onsite role is in Cebu with a night shift aligned to Mountain Time and weekends off.

Required: 3–5 years in accounts receivable and collections; proficiency with QuickBooks and Zuora; advanced Excel; strong communication to resolve invoices and disputes across teams.

Qualifications

• 3-5 years of experience in accounts receivable and collections.
• In-depth knowledge of debits, credits, and AR principles.

Responsibilities

• Manage first-party B2B collections for assigned accounts.
• Monitor AR aging and follow up for timely payments.
• Develop and refine collections processes with the team.
• Contact customers by phone, email, and fax to resolve invoices.
• Collaborate with internal teams to resolve billing disputes.
• Recommend accounts for legal action and track progress with agencies.
• Reconcile customer accounts and oversee EFT vendor setup.

Skills

Accounts receivable

Collections

Communication skills

Financial analysis

Excel/Google Sheets

Education

College degree preferred; equivalent experience

Tools

QuickBooks

Zuora

Excel

Google Sheets

Job description

Support Better Care Through Smarter Healthcare Software Collections

Strong customer relationships and reliable cash flow help healthcare technology companies serve the providers who depend on them. In this Soft Collections Specialist role, you will resolve overdue balances, improve collections processes, and work across teams to settle billing issues. Your contribution will support a growing U.S. business while building a long-term global career with Emapta, designed for top 1% talent.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Cebu
• Shift: Night Shift, 7:00 AM-8:00 PM Mountain Time, Weekends off

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Prime office location in Cebu (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• College degree preferred; equivalent experience considered
• 3-5 years of experience in accounts receivable and collections
• In-depth knowledge of debits, credits, and general accounts receivable principles

Competencies

• Strong financial judgment and a customer-focused approach
• Proficiency in QuickBooks and/or Zuora
• Advanced Excel skills, including data analysis, and proficiency in Google Sheets
• Knowledge of B2B communication practices and negotiation strategies
• Excellent communication, interpersonal, and team collaboration skills
• Strong accounts receivable management skills

Responsibilities

• Manage first-party B2B collections for assigned accounts.
• Monitor accounts receivable aging and follow up to secure timely payments.
• Develop and refine collections processes with the Collections team.
• Contact customers by phone, email, and fax to resolve outstanding invoices.
• Collaborate with internal teams to resolve billing disputes.
• Recommend accounts for legal action when appropriate and track progress with collection agencies and attorneys.
• Reconcile customer accounts, resolve outstanding account items, and oversee electronic funds transfer (EFT) vendor setup.

About the Client

Our client is a distinguished U.S.-based healthcare technology company helping long-term and post-acute care providers set a higher standard for service and outcomes. Backed by a healthcare-focused investment firm, it brings together industry research, intelligent software, and actionable insights to strengthen workforce performance, elevate client experiences, and support sustainable growth. Trusted by industry partners, its solutions help providers make informed decisions at every stage of care. For professionals, it offers the chance to contribute to progress across an essential industry.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.