AR Support Coordinator | Hybrid | Ortigas | Night Shift | Weekends Off

Emapta; Mandaluyong; Hybrid; PHP 320,000 - 440,000; Full time

Benefits offered by this job

HMO coverage

Night differential pay

Weekend off

Hybrid work

Ortigas location

Salary advance

Upskilling via Emapta Academy

Gym access

Lifestyle perks

Referral incentives

Government benefits

Annual leaves

Job summary

Emapta Philippines is seeking an AR Support Coordinator to strengthen financial operations in a healthcare-focused international client setting. You will handle invoicing, collections for B2B accounts, and maintain accurate account updates while delivering responsive service.

The role requires 1–3 years in accounts receivable or related financial operations, experience with ERP systems (SAP, Oracle, JD Edwards), and strong Excel and communication skills, with a hybrid work setup in Ortigas.

Qualifications

• 1–3 years in accounts receivable, credit and collections, or related financial operations, including B2B collections.
• Experience with ERP systems such as SAP, Oracle, JD Edwards (JDE) or similar platforms.
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and customer relationship management skills.
• Proficiency in Microsoft Excel, Outlook, and other business applications.

Responsibilities

• Support Senior AR Coordinators by providing invoices, PODs, POs, and account documents.
• Manage a portfolio of lower-value customer accounts for timely collections.
• Monitor aging reports and follow up on past-due invoices via calls and emails.
• Document collection activities and account status in designated systems.
• Review and release eligible sales orders on AR credit hold.
• Escalate complex issues to Senior AR Coordinators as needed.
• Maintain positive customer relationships while enforcing policies.

Skills

Accounts receivable

Analytical thinking

Communication skills

Negotiation

B2B collections

Education

High school diploma or equivalent

Tools

SAP

Oracle

JD Edwards (JDE)

Excel

Outlook

Job description

Strengthen Financial Operations Across Health, Wellness and Fitness

Better care starts with businesses equipped to sustain it. The AR Support Coordinator supports this purpose through timely collections, accurate account updates, and responsive customer service. Strengthen your financial operations expertise while contributing to an international healthcare business. With Emapta, pursue a long-term global career designed for top 1% talent seeking meaningful impact, professional growth, and premium opportunities.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Ortigas
• Shift: Night Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Education

• High school diploma or equivalent

Experience and Skills

• 1-3 years of experience in accounts receivable, credit and collections, or related financial operations, including business-to-business (B2B) collections
• Working knowledge of ERP systems such as SAP, Oracle, JD Edwards (JDE), or similar platforms
• Strong analytical and problem-solving skills
• Excellent communication, negotiation, and customer relationship management skills
• Intermediate proficiency in Microsoft Excel, Outlook, and other business applications

Competencies

Executes on Strategic Direction

• Ability to support strategic initiatives and business objectives through collaboration with colleagues, vendors, and customers
• Proactive approach to identifying and addressing opportunities, issues, and obstacles
• Adaptability to changing priorities in support of the company's success

Energizes the Organization

• Commitment to the company's vision, purpose, and values
• Willingness to take initiative and explore new approaches
• Ability to inspire others, support organizational priorities, and help colleagues adapt confidently to change
• Willingness to share experience and expertise with others

Drives and Delivers Results

• Accountability for agreed goals, priorities, and commitments, with consideration for affected stakeholders
• Collaborative approach to achieving team goals, optimizing resources, and sharing best practices
• Commitment to high-quality outcomes and meeting or exceeding performance expectations
• Ability to interpret data, anticipate problems, elevate concerns appropriately, and mitigate risks

Builds Organizational Capabilities

• Commitment to continuous improvement, learning, and professional growth
• Active involvement in recruiting talent and representing the company positively to prospective and new employees
• Ability to establish trusting relationships through awareness of emotions, behaviors, and organizational dynamics
• Self-awareness and effective management of personal responses and reactions
• Awareness of internal and external factors that affect the role

Responsibilities

• Support Senior AR Coordinators by responding to customer requests for invoice copies, proofs of delivery (PODs), purchase orders, and other account-related documentation.
• Manage a portfolio of lower-value customer accounts to ensure timely collections and payment resolution.
• Monitor aging reports and follow up on past-due invoices through phone calls, emails, and other communication channels.
• Document collection activities, customer commitments, and account status updates in designated systems.
• Review and release eligible sales orders placed on AR credit hold.
• Escalate complex collection issues, high-risk accounts, and significant disputes to Senior AR Coordinators as needed.
• Maintain positive customer relationships while enforcing company credit and collection policies.

Key Performance Indicators (KPIs)

• Respond to all Senior AR Coordinator requests within 48 business hours with updates, requested information, or a clear completion timeline. KPI weight: 25%.
• Maintain the 61-90 days past-due AR aging bucket at 4% or less through account monitoring, customer follow-up, and timely escalation. KPI weight: 25%.
• Maintain the over-120-days past-due AR aging bucket at 6% or less by prioritizing high-risk accounts, documenting account status, and escalating unresolved items. KPI weight: 25%.
• Release eligible sales orders on AR credit hold within 24 business hours following appropriate account and risk evaluation. KPI weight: 25%.
• Perform other duties as assigned.

About the Client

Our client is a recognized leader in rehabilitation, recovery, and sports performance, helping healthcare professionals achieve better patient outcomes through trusted products and practical solutions. Its established portfolio combines respected brands, innovative product development, and clinical supplies carefully vetted by industry experts. With an extensive international presence and strong partner network, the company has earned clinicians' trust as a dependable source for specialized care needs. Its commitment to quality supports providers in spending more time on recovery and patient care.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.