Accounts Receivable (AR) Support Coordinator | Hybrid | Ortigas | Day 1 HMO

Emapta; Metro Manila; Hybrid; PHP 360,000 - 560,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Night differential pay

Fixed weekends off

Hybrid work arrangement

Office in Ortigas with MRT access

Salary Advance program

Upskilling via Emapta Academy

Office gyms access

Lifestyle perks

Employee referral incentives

Annual leaves 20 days (5 credits cash)

Job summary

Emapta Philippines is hiring an Accounts Receivable Support Coordinator to resolve customer requests, manage collections, and maintain accurate account records. You will support a global health and wellness business with a hybrid work setup in Ortigas, offering growth and development through Emapta Academy.

The role requires 1–3 years of AR/collections experience, strong ERP skills (SAP/Oracle/JDE), and solid Excel and communication abilities.

Qualifications

• 1–3 years in accounts receivable, credit and collections
• B2B collections experience
• ERP systems such as SAP, Oracle, JD Edwards (JDE) or similar
• Intermediate proficiency in Microsoft Excel and Outlook
• Strong analytical, problem-solving, communication, and customer relationship skills

Responsibilities

• Respond to customer requests for invoices, PODs, and account documents
• Manage a portfolio of smaller-dollar accounts to support timely collections
• Monitor aging reports and follow up on past-due invoices via phone or email
• Document collection activities and account updates in designated systems
• Review and release eligible sales orders on AR credit hold after evaluating risk
• Escalate complex issues to Senior AR Coordinators
• Maintain positive customer relationships while applying credit and collection policies
• Perform other duties as assigned

Skills

Accounts receivable

Collections

ERP systems (SAP/Oracle/JDE)

Excel

Customer relationship management

Tools

SAP

Oracle

JD Edwards (JDE)

Job description

Connect Better Collections with Better Healthcare Outcomes

Healthy cash flow helps essential healthcare products reach the people who need them. As an Accounts Receivable (AR) Support Coordinator, you will resolve customer requests, manage collections, and maintain accurate account records. Your work supports a global health and wellness business while strengthening customer relationships. Grow a long-term global career with Emapta, where top 1% talent earns lasting, meaningful opportunities.

Snapshot

• Employment Type: Full-time
• Work Setup: Hybrid, Ortigas
• Shift: Night Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Required

• 1-3 years of experience in accounts receivable, credit and collections, or related financial operations
• Experience with business-to-business (B2B) collections
• Experience with ERP systems such as SAP, Oracle, JD Edwards (JDE), or similar platforms
• Intermediate proficiency in Microsoft Excel, Outlook, and other business applications
• Strong analytical, problem-solving, communication, negotiation, and customer relationship management skills

Required Competencies

Executes on Strategic Direction

• Collaborative approach to supporting strategic initiatives with colleagues, vendors, and customers
• Proactive identification and resolution of opportunities, issues, and obstacles
• Flexibility to adapt to changing priorities and achieve business objectives with others

Energizes the Organization

• Commitment to the company's vision, purpose, and values
• Initiative to support organizational priorities and help colleagues adapt to change
• Willingness to share knowledge and expertise with others

Drives and Delivers Results

• Focus on setting priorities, honoring commitments, and meeting performance expectations
• Readiness to collaborate across teams, share best practices, and contribute new ideas
• Accountability for accurate, high-quality work
• Sound judgment in interpreting data, anticipating problems, and escalating risks

Builds Organizational Capabilities

• Dedication to continuous learning and improvement
• Professionalism in representing the company to prospective and new employees
• Emotional awareness to build trust and respond thoughtfully to others
• Understanding of business and industry changes that may affect the role

Responsibilities

• Support Senior AR Coordinators by responding to customer requests for invoice copies, proofs of delivery (PODs), purchase orders, and other account documents.
• Manage a portfolio of smaller-dollar customer accounts to support timely collections and payment resolution.
• Monitor aging reports and follow up on past-due invoices by phone, email, and other appropriate channels.
• Document collection activities, customer commitments, and account updates in designated systems.
• Review and release eligible sales orders on AR credit hold after evaluating account status and risk.
• Escalate complex collection issues, high-risk accounts, and significant disputes to Senior AR Coordinators.
• Maintain positive customer relationships while applying company credit and collection policies.
• Perform other duties as assigned.

Performance Targets

• Respond to Senior AR Coordinator requests within 48 business hours with the requested information, a status update, or a clear completion timeline. (25%)
• Monitor and follow up on past-due accounts to keep receivables 61-90 days past due at or below 4%. (25%)
• Prioritize high-risk accounts, document their status, and elevate unresolved items to keep receivables more than 120 days past due at or below 6%. (25%)
• Evaluate account status and risk, then review and release eligible sales orders on AR credit hold within 24 business hours. (25%)

About the Client

Our client is an established leader in rehabilitation, recovery, and sports performance, helping clinicians and patients achieve better outcomes. Its trusted portfolio brings together innovative products, respected brands, and a carefully selected range of clinical solutions. Serving providers across international markets through an extensive partner network, the company has earned a lasting reputation for quality, service, and expertise. Its commitment to practical innovation gives healthcare professionals reliable tools to support treatment, recovery, and everyday independence for the people they serve.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities and it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.