Senior AR Specialist | WFH | Night Shift | Weekends Off | PHP65k

Emapta; Metro Manila; Remote; PHP 660,000 - 791,000; Full time

Benefits offered by this job

HMO coverage

Night differential

Permanent WFH arrangement

Salary Advance Program

Job summary

Emapta Philippines is seeking a Senior AR Specialist to strengthen healthcare financial operations through strategic collections, thorough research, and accurate reconciliation. This role offers permanent work from home, night shift (8:00 PM–5:00 AM PH) and weekend offs, with exposure to international teams and ongoing learning.

You will manage a portfolio of accounts, perform aging analysis, and ensure documentation accuracy while escalating issues when needed.

Qualifications

• Minimum 3 years in accounts receivable, healthcare billing, collections, or related financial work.
• Ability to independently investigate, reconcile, and resolve complex or aged account issues.
• Strong organizational and time-management skills to handle multiple accounts and month-end deadlines.

Responsibilities

• Manage an assigned portfolio of communities and accounts.
• Perform timely collection follow-ups on outstanding balances.
• Review aging reports and prioritize critical accounts.
• Research past-due balances and identify nonpayment causes.
• Collaborate with residents, responsible parties, and internal teams to resolve balances.
• Maintain accurate collection documentation and account notes.

Skills

Accounts receivable

Aging reports

Excel proficiency

Communication skills

Independent work

Research & reconciliation

Education

Associate's or Bachelor's degree in Accounting/Finance

Tools

Billing software

AR software

Microsoft Excel

Job description

Strengthen Healthcare Financial Performance Through Expert Accounts Receivable Management

Complex accounts create opportunities to sharpen your expertise and increase your professional impact. The Senior AR Specialist strengthens healthcare financial operations through strategic collections, thorough research, and reliable reconciliation. Access international exposure, continuous learning, and permanent work from home in a long-term global career with Emapta, designed to offer a top 1% experience for top 1% talent seeking meaningful growth.

Snapshot

• Employment Type: Full-time
• Salary: PHP 65,000
• Work Setup: Permanent Work From Home
• Shift: Night Shift, 8:00 PM-5:00 AM PH, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Required

• At least 3 years of experience in accounts receivable, healthcare billing, collections, or related financial work
• Proven ability to independently investigate, reconcile, and resolve complex or aged account issues
• Strong organizational, follow-up, and time-management skills to manage multiple complex accounts and communities and meet deadlines under month-end pressure
• Excellent written and verbal communication skills, including the ability to explain technical reconciliation issues clearly to the AR team and leadership
• Capacity to work independently while contributing to a collaborative team
• Keen attention to detail and a commitment to accurate documentation
• Discretion when handling confidential financial information
• Ability to learn processes and consistently apply that knowledge
• Strong analytical skills, including the ability to prepare and interpret aging reports and financial summaries
• Proficiency in billing or AR software and advanced Microsoft Excel skills

Preferred

• Associate's or bachelor's degree in Accounting, Finance, or a related field; equivalent experience considered
• Background in senior living, healthcare, property management, or another multi-location environment
• Experience managing a portfolio of accounts
• Previous involvement in employee onboarding, training, or mentoringFamiliarity with complex accounts receivable escalations

Core Competencies

• Personal accountability and ownership of assigned work
• Critical thinking and practical problem-solving skills
• Sound professional judgment in complex situations
• Leadership potential through knowledge sharing and team support
• Commitment to continuous learning and professional development

Responsibilities

Accounts Receivable and Collections

• Manage an assigned portfolio of communities and accounts.
• Perform timely and consistent collection follow-up on outstanding balances.
• Review accounts receivable aging reports and prioritize accounts requiring immediate attention.
• Research past-due balances and identify the causes of nonpayment.
• Work with communities, residents, responsible parties, and internal departments to resolve outstanding balances.
• Maintain complete and accurate collection documentation and account notes.
• Identify accounts requiring escalation and clearly document actions already taken.
• Monitor payment arrangements and other outstanding commitments to ensure appropriate follow-up.
• Assist with difficult or escalated collection accounts as assigned.

Account Research and Reconciliation

• Research and resolve complex account discrepancies, including unidentified or unresolved account activity.
• Reconcile resident accounts and identify billing, payment, adjustment, credit, or account balance issues.
• Review payment applications and identify payments that may have been incorrectly applied or require additional research.
• Assist with refund research and account resolution as needed.
• Look beyond individual transactions to identify the root causes of recurring account issues.
• Work with appropriate departments to correct issues and prevent recurrence.

Advanced Problem Solving

• Research issues thoroughly and independently before requesting assistance or escalating concerns.
• Apply established procedures and prior training consistently to new situations.
• Use sound judgment to determine appropriate next steps and recognize when assistance or escalation is needed.
• Recognize unusual account activity and report potential concerns to the AR Supervisor.
• Identify patterns that may indicate broader process issues and recommend practical solutions.

Team Support and Knowledge Development

• Serve as a knowledgeable resource for AR Specialists, assisting with complex accounts and process questions.
• Reinforce established department procedures and expectations.
• Assist with onboarding and training new AR team members.
• Share knowledge and effective practices with the team.
• Help employees understand the purpose of established processes and the steps required to complete tasks.
• Demonstrate patience and professionalism when assisting team members.
• Encourage independent problem solving without assuming responsibility for colleagues' assigned work.

Operational Support

• Support the AR Supervisor with account reviews and special projects.
• Assist with reviewing AR trends and identifying areas requiring additional follow-up.
• Communicate significant collection concerns or recurring issues to the AR Supervisor.
• Assist with department priorities during periods of increased workload.
• Support the consistent use of established AR processes across assigned communities.
• Participate in meetings, training, and process improvement initiatives.
• Provide feedback on workflow challenges and opportunities for improvement.

Performance Expectations

• Demonstrate the higher level of independence, consistency, and accountability expected of a Senior AR Specialist.
• Meet established collection and follow-up expectations without requiring repeated reminders.
• Take full ownership of assigned accounts, meet deadlines, and follow through on commitments.
• Maintain accuracy, attention to detail, and clear, professional communication.
• Remain adaptable as processes and organizational needs change.

Leadership Expectations

• Demonstrate leadership through collaboration and team support in a nonsupervisory role.
• Set a positive example through consistent performance and accountability.
• Communicate concerns constructively and maintain professionalism in challenging situations.
• Accept feedback and continue developing professionally.
• Demonstrate the judgment and maturity needed for increased responsibility.

About the Client

Our client provides healthcare services that support recovery, long-term well-being, and individualized care. Combining clinical expertise with progressive care models, the organization helps patients regain independence while addressing complex medical, social, and emotional needs. Its commitment to compassionate nursing, rehabilitation, and specialized programs reflects a focus on meaningful patient outcomes. Through collaboration with respected medical providers and experienced healthcare leaders, our client creates an environment where quality care, continuous learning, and professional contribution support healthier lives and stronger care communities.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.