Social Media Specialist — Community, Crises & Insights

dentsu Creative Philippines, Inc.; Makati; On-site; PHP 240,000 - 420,000; Full time

Job summary

Dentsu Creative in Makati City is seeking a Social Media Associate to manage day-to-day social media operations across platforms. You will publish content, monitor communities, perform social listening, and report on performance and trends.

You will collaborate with clients and internal teams to execute campaigns, identify influencers, and ensure timely, accurate reporting and operational excellence. This is a full-time, permanent role based in Makati.

Qualifications

• Managing day-to-day social media operations across multiple platforms.
• Ensuring content aligns with brand guidelines and campaign objectives.
• Monitoring comments, messages, reviews, and mentions.
• Preparing regular performance and trend reports.

Responsibilities

• Manage day-to-day operations of assigned social media accounts.
• Schedule and publish content per the content calendar.
• Monitor and respond to audience engagement within SLAs.
• Escalate issues to stakeholders as needed.
• Identify and monitor potential crises and coordinate responses.
• Track sentiment post-crisis and report insights.
• Identify KOLs, creators, and influencers aligned with campaigns.
• Collaborate with cross-functional teams to deliver campaigns.
• Produce insights from social listening to inform campaigns.

Skills

Social media management

Community management

Crisis management

Social listening

Analytics & reporting

Influencer research

Cross-functional collaboration

Tools

Content calendar

Social listening tools

Influencer discovery tools

Job description

Dentsu Creative in Makati City is seeking a Social Media Associate to manage day-to-day social media operations across platforms. You will publish content, monitor communities, perform social listening, and report on performance and trends.

You will collaborate with clients and internal teams to execute campaigns, identify influencers, and ensure timely, accurate reporting and operational excellence. This is a full-time, permanent role based in Makati.