Social Media Associate: Campaigns, Insights & Crises

Dentsu Intl.; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

Dentsu Creative in Makati is seeking a Social Media Associate to manage day-to-day social activities, collaborate with cross-functional teams, and deliver timely reporting. The role emphasizes content publishing, community management, and social listening to support campaigns and brand integrity.

You will work across multiple platforms, monitor conversations, and assist in influencer coordination, with a focus on operational excellence and SLA-driven interactions.

Responsibilities

• Manage day-to-day operations of assigned social media accounts across multiple platforms.
• Schedule and publish content according to the content calendar.
• Ensure content aligns with brand guidelines, campaign objectives, and platform best practices.
• Monitor content quality, accuracy, and timeliness.
• Respond to customer inquiries and engage with online communities within SLAs.
• Escalate customer concerns or sensitive issues to appropriate stakeholders.
• Foster positive brand engagement through timely and professional interactions.
• Identify relevant KOLs and influencers and provide recommendations to support campaigns.
• Prepare regular reports covering page performance, content performance, and engagement trends.
• Coordinate with other teams for updates, deliverables, timelines, and approvals.

Job description

Dentsu Creative in Makati is seeking a Social Media Associate to manage day-to-day social activities, collaborate with cross-functional teams, and deliver timely reporting. The role emphasizes content publishing, community management, and social listening to support campaigns and brand integrity.

You will work across multiple platforms, monitor conversations, and assist in influencer coordination, with a focus on operational excellence and SLA-driven interactions.