Media Reputation Strategist: Crisis & Insights (Hybrid)

87Seconds Group; Philippines; Híbrido; PHP 400 000 - 560 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid setup

Competitive Salary

Shift incentive

Health Insurance Policy

Learning opportunities

Training opportunities

Leave benefits

Wellness Programs

Inclusive Datawords Culture

Resumo da oferta

Datawords Philippines is seeking a Media Reputation Specialist to monitor online news and social conversations, deliver timely alerts, and support client reporting with dashboards. You will manage media data accuracy, collaborate with the Paris team, and assist in reputation analyses while adapting to a hybrid schedule in Makati/Cebu.

The role requires 3+ years in crisis management or media monitoring, strong English skills, and experience with Sprinklr or similar platforms.

Qualificações

• Bachelor’s degree in Literature, Journalism, Marketing, Public Relations, or a related field.
• 3+ years in crisis management, media monitoring, reputation management, or PR.
• 2+ years in client-facing crisis/reputation roles.
• Proficient in English communication (written and spoken).
• Experience with media monitoring platforms (Sprinklr, Onclusive, Storyclash).
• Strong ability to develop Boolean queries and use Sprinklr for monitoring, analysis, and reporting.
• Understand reputation management, media analysis, reporting, and sentiment evaluation.
• Excellent report writing; proficient in MS Office/Google Workspace.
• Familiar with AI tools like ChatGPT to boost productivity.
• Basic knowledge of JIRA, Confluence, Slack; strong time management.
• Willing to work flexible hours including nights, weekends, holidays.
• Adaptable to fast-paced environments.

Responsabilidades

• Monitor online news and social conversations about the client and competitors.
• Provide timely reputational risk alerts and support client reporting with dashboards.
• Handle crisis-related requests and maintain organized media data.
• Create end-of-day listening reports and coordinate shift handovers.
• Gather data for monthly reputation analyses ensuring accuracy.
• Support quality checks to ensure data relevance.
• Collaborate with Paris Reputation Management Team.
• Keep internal trackers updated; provide insights to leadership.
• Assist in data gathering for Richard insights and client objectives.
• Coordinate with Lead to escalate issues per process.
• Perform other related tasks as assigned.

Conhecimentos

Crisis management

Media monitoring

English proficiency

Boolean queries

Sprinklr usage

Storyclash

Reporting

Sentiment analysis

MS Office/Google Workspace

AI tools (ChatGPT)

JIRA/Confluence/Slack

Time management

Flexible hours

Fast-paced environment

Formação académica

Bachelor's degree in Literature/Journalism/Marketing/PR

Ferramentas

Sprinklr

Onclusive

Storyclash

Confluence

Slack

Descrição da oferta de emprego

Datawords Philippines is seeking a Media Reputation Specialist to monitor online news and social conversations, deliver timely alerts, and support client reporting with dashboards. You will manage media data accuracy, collaborate with the Paris team, and assist in reputation analyses while adapting to a hybrid schedule in Makati/Cebu.

The role requires 3+ years in crisis management or media monitoring, strong English skills, and experience with Sprinklr or similar platforms.