Social Media Community Manager - Audience Engagement

Progressive Technology; Mainit; Híbrido; PHP 335.000 - 603.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote or hybrid working flexibility

Opportunities for professional growth

Descripción de la vacante

Progressive Technology is seeking a creative, proactive Social Media Community Manager – Audience Engagement to build, manage, and strengthen online communities across social platforms. The role focuses on meaningful interactions, brand-aligned tone, and audience insights.

The ideal candidate will coordinate with content and marketing teams, monitor trends, and drive engagement through interactive campaigns, polls, and user-generated content.

Formación

• Bachelor's degree or diploma in Marketing, Communications, Public Relations, Digital Media, Journalism, Business Administration, or related discipline is preferred.
• Strong written communication skills and ability to adapt tone to different audiences.
• Familiarity with social media analytics, engagement metrics, and performance reporting.
• Experience with social media scheduling tools and content management platforms.

Responsabilidades

• Manage and monitor the company's social media communities across platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube, X).
• Respond to comments, direct messages, mentions, questions, and feedback professionally and promptly.
• Encourage conversations and build positive relationships with the audience.
• Collaborate with content creators and marketing teams to develop engagement-focused ideas.
• Monitor engagement metrics and prepare regular reports.

Conocimientos

Strong written communication

Social media platforms

Interpersonal skills

Organizational skills

Content coordination

Analytical skills

Feedback handling

Scheduling tools

Independent work

Educación

Bachelor's degree in Marketing or related

Herramientas

Meta Business Suite

Hootsuite

Buffer

Descripción del empleo

1. Job Summary

Progressive Technology is seeking a creative, proactive, and audience-focused Social Media Community Manager – Audience Engagement to build, manage, and strengthen online communities across various social media platforms. The successful candidate will play an important role in developing meaningful relationships with audiences, encouraging conversations, maintaining a positive online environment, and supporting the companys digital communication and brand engagement objectives.

This role involves managing social media interactions, responding to audience questions and feedback, creating engagement opportunities, monitoring community discussions, and identifying ways to improve audience participation. The Community Manager will work closely with content creators, marketing professionals, customer support teams, and other relevant departments to ensure that social media communications remain consistent with the companys brand identity and values.

The ideal candidate should have strong written communication skills, an understanding of social media trends, excellent interpersonal abilities, and a genuine interest in building online relationships. The ability to manage multiple platforms, respond professionally to different audience needs, and use engagement data to improve community performance is essential.

This position may be suitable for candidates seeking opportunities in social media management, digital marketing, online communications, and community development. Remote or hybrid working arrangements may be considered depending on the companys operational requirements.

2. Key Responsibilities

Community Management and Audience Engagement

• Manage and monitor the companys social media communities across platforms such as Facebook, Instagram, LinkedIn, TikTok, YouTube, X, and other relevant channels.
• Respond to comments, direct messages, mentions, questions, and feedback in a timely, professional, and audience-friendly manner.
• Encourage meaningful conversations, discussions, and interactions that strengthen relationships between the brand and its audience.
• Welcome new community members and help create an inclusive, respectful, and engaging online environment.
• Identify opportunities to increase participation through polls, questions, interactive posts, discussions, and community-focused campaigns.
• Maintain a consistent brand voice across all social media interactions.

Content Coordination and Engagement Support

• Collaborate with content creators and marketing teams to develop engagement-focused content ideas.
• Support the planning and scheduling of community posts, announcements, discussion topics, and interactive activities.
• Recommend relevant content formats based on audience interests, platform trends, and engagement performance.
• Encourage user-generated content and positive audience participation in accordance with company guidelines.
• Identify recurring audience questions and recommend content that addresses common concerns or interests.

Audience Feedback and Relationship Building

• Collect and organize audience feedback to help the company understand customer expectations, preferences, and concerns.
• Identify common themes in comments, messages, reviews, and discussions.
• Escalate customer complaints, sensitive issues, technical questions, and reputational concerns to the appropriate internal teams.
• Develop positive relationships with active community members, brand advocates, and relevant online contributors.
• Recognize emerging community needs and recommend practical improvements to the audience experience.

Social Listening and Trend Monitoring

• Monitor relevant conversations, industry discussions, competitor activity, and emerging social media trends.
• Identify potential engagement opportunities and communicate relevant insights to the marketing team.
• Track audience sentiment and identify recurring concerns that may require further attention.
• Stay informed about platform features, community management practices, and changes in social media engagement trends.
• Help identify potential misinformation, spam, inappropriate content, and policy violations in accordance with established moderation procedures.

Performance Monitoring and Reporting

• Monitor engagement metrics such as comments, shares, reactions, response times, audience growth, and participation rates.
• Prepare regular reports summarizing community activity, audience feedback, and engagement performance.
• Evaluate the effectiveness of community initiatives and recommend improvements based on available data.
• Maintain accurate records of important audience interactions, escalations, and recurring issues.
• Support the development of measurable community engagement goals and contribute to continuous improvement initiatives.

Community Guidelines and Brand Protection

• Apply established community guidelines and moderation policies consistently and fairly.
• Identify and report abusive, misleading, offensive, or inappropriate content in line with company procedures.
• Handle disagreements and sensitive discussions calmly, objectively, and respectfully.
• Protect confidential business information and follow applicable privacy, data protection, and platform policies.
• Escalate potentially serious reputational or security issues to the appropriate manager without making unauthorized public statements.

3. Required Skills and Qualifications

A bachelors degree or diploma in Marketing, Communications, Public Relations, Digital Media, Journalism, Business Administration, or a related discipline is preferred but may not be essential.

• Strong written communication skills, including clear grammar, professional language, and the ability to adapt tone to different audiences.
• Good understanding of major social media platforms and their community engagement features.
• Excellent interpersonal skills and the ability to communicate with people from different backgrounds.
• Strong organizational skills with the ability to manage several social media channels and tasks simultaneously.
• Ability to respond to audience questions professionally and handle feedback constructively.
• Basic knowledge of social media analytics, engagement metrics, and performance reporting.
• Good problem-solving skills and sound judgment when handling sensitive conversations.
• Familiarity with social media scheduling, monitoring, and content management tools is an advantage.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Willingness to learn new digital tools, platform features, and community management practices.

4. Experience

Progressive Technology welcomes applications from candidates with different levels of experience, depending on the needs of the role.

Entry‑Level Candidates

• Freshers with a strong interest in social media, digital communication, and online community building may be considered.
• Candidates should demonstrate good communication skills, attention to detail, and a willingness to learn.
• Personal social media projects, volunteer activities, student organizations, or relevant coursework may help demonstrate practical ability.

Candidates with Experience

• Previous experience in social media management, online community moderation, customer support, digital marketing, or audience engagement is beneficial.
• Experience responding to online comments, managing direct messages, coordinating content, or monitoring community discussions is an advantage.
• Familiarity with engagement reports, social listening tools, and content scheduling platforms is desirable.
• Candidates should be able to demonstrate sound communication judgment, reliability, and the ability to create a positive experience for online audiences.

5. Working Hours

• Employment type: Full-time or part-time, depending on business requirements.
• Work arrangement: Remote, hybrid, or office-based, subject to the companys approved working arrangements.
• Typical schedule: Standard business hours, with the possibility of flexible scheduling where operationally appropriate.
• Weekend or shift coverage: May occasionally be required to support audience engagement across different time zones and during campaigns or special events.
• Meetings: Participation in team meetings, content planning sessions, and performance reviews as required.
• Availability: Candidates should be able to manage assigned responsibilities, meet response-time expectations, and communicate their availability clearly.
• Actual working hours, employment terms, compensation, and remote-work eligibility will be confirmed by the employer during recruitment.

6. Knowledge, Skills, and Abilities

Social Media Knowledge

• Understanding of how different social media platforms support audience engagement and community interaction.
• Awareness of platform-specific communication styles, content formats, and community expectations.
• Knowledge of online etiquette, moderation practices, and responsible digital communication.

Communication and Relationship Management

• Ability to write clear, engaging, and audience-appropriate responses.
• Capacity to build trust through respectful, consistent, and helpful interactions.
• Ability to de-escalate disagreements and respond appropriately to criticism.

Analytical and Organizational Abilities

• Ability to interpret basic engagement data and identify useful patterns.
• Strong attention to detail when tracking comments, messages, and community issues.
• Ability to prioritize tasks and manage multiple conversations without losing accuracy.

Technical Skills

• Familiarity with social media management tools such as Meta Business Suite, Hootsuite, Buffer, or comparable platforms is beneficial.
• Basic proficiency with spreadsheets, shared documents, email, and collaboration tools.
• Ability to prepare simple engagement reports and maintain organized records.
• Familiarity with social listening and analytics tools is an advantage.

Professional Attributes

• A proactive, adaptable, and audience-focused mindset.
• Patience, empathy, professionalism, and cultural awareness.
• Strong accountability and respect for confidentiality.
• Ability to work independently, accept feedback, and collaborate with colleagues.
• Commitment to ethical communication and maintaining a positive online environment.

7. Benefits

• Competitive compensation based on experience, responsibilities, and working hours.
• Potential remote or hybrid working flexibility.
• Opportunities to develop practical skills in social media management, digital marketing, and online communications.
• Access to relevant training, learning resources, and professional development activities.
• Opportunities to collaborate with content, marketing, customer experience, and digital operations teams.
• Exposure to social media analytics, community growth strategies, and digital engagement campaigns.
• Performance feedback and opportunities to take on additional responsibilities as skills develop.
• Potential career progression into senior community management, social media strategy, digital marketing, or customer experience roles.
• Specific benefits, paid leave, insurance, equipment allowances, and other employment provisions will depend on the applicable employment contract and company policy.

8. Why Join Progressive Technology?

Joining Progressive Technology as a Social Media Community Manager – Audience Engagement offers an opportunity to contribute to meaningful online interactions and help strengthen the relationship between a business and its audience.

The position is suited to individuals who enjoy communication, understand the importance of positive digital experiences, and want to develop their careers in a growing area of digital business.

Opportunities to Make an Impact: Help shape the way audiences interact with a brand, share feedback, and participate in online communities.

Professional Development: Build transferable skills in communication, social media analytics, conflict resolution, content coordination, and digital marketing.

Collaborative Work Environment: Work with colleagues across relevant departments to support coordinated communication and engagement initiatives.

Creative Problem-Solving: Explore new ways to encourage participation, improve community experiences, and respond to changing audience needs.

Career Growth: Develop a foundation for future opportunities in community strategy, social media leadership, digital communications, and audience development.

Progressive Technology is looking for candidates who combine professionalism with creativity and who understand that successful community management requires more than responding to comments—it requires building trust, encouraging participation, and representing the brand responsibly.