Content Moderation Analyst - Platform Policy Review

Progressive Technology; Manila; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Progressive Technology is seeking a Content Moderation Analyst to support safety, integrity, and quality of digital platforms. The role involves reviewing user-generated content, applying platform policies, and documenting decisions to ensure consistency and fairness.

You will collaborate with policy specialists and trust & safety teams to improve moderation accuracy, identify recurring issues, and contribute to governance improvements while working in a remote/hybrid setup.

Qualifications

• Bachelor's degree or diploma in a relevant field preferred.
• Excellent attention to detail and written communication.
• Ability to manage review queues and document decisions.

Responsibilities

• Review user-generated content for policy compliance.
• Apply moderation guidelines consistently to classify content.
• Identify policy violations and escalate complex cases as needed.
• Document moderation outcomes and supporting evidence in systems.
• Collaborate with policy, QA, and trust & safety teams to improve accuracy.
• Maintain review productivity and meet quality targets.
• Identify emerging risks and contribute to process improvements.

Skills

Analytical Review

Policy Interpretation

Written Communication

Decision-Making

Time Management

Digital Literacy

Quality Control

Problem-Solving

Education

Bachelor's degree or diploma in communications, English, social sciences, information technology, media studies, digital operations, or a related field

Job description

1. Job Summary

Progressive Technology is seeking a detail-oriented, analytical, and responsible Content Moderation Analyst – Platform Policy Review to support the safety, integrity, and quality of digital platforms. The successful candidate will review user-generated content, assess potential policy violations, and ensure that content is evaluated consistently according to established community guidelines, platform policies, and applicable regulatory requirements.

In this role, you will help maintain a positive and trustworthy digital environment by identifying content that may be harmful, misleading, abusive, inappropriate, or otherwise inconsistent with platform standards. You will assess text, images, videos, comments, user profiles, and other forms of digital material, applying sound judgment and following documented review procedures.

The ideal candidate will have strong analytical skills, excellent attention to detail, good written communication abilities, and the confidence to make fair, evidence-based decisions. You should be comfortable working with structured guidelines, managing review queues, documenting decisions, and escalating complex cases to the appropriate teams.

As part of the content operations team, you will collaborate with policy specialists, quality assurance reviewers, and trust and safety professionals to improve moderation accuracy, identify recurring policy issues, and contribute to continuous improvements in platform governance.

2. Key Responsibilities

• Review User-Generated Content: Examine posts, comments, images, videos, messages, profiles, and other platform submissions to determine whether they comply with established content policies and community standards.
• Apply Platform Policies: Interpret and apply moderation guidelines consistently, using approved decision-making frameworks to classify content as compliant, potentially violating, or requiring further investigation.
• Identify Policy Violations: Recognize content involving harassment, bullying, hate speech, threats, spam, scams, misinformation where covered by platform policy, explicit material, or other prohibited activities.
• Make Evidence-Based Decisions: Evaluate the available context, content characteristics, user activity, and relevant policy provisions before recommending or taking an authorized moderation action.
• Document Moderation Outcomes: Maintain accurate records of reviewed content, policy classifications, decisions, escalation reasons, and supporting evidence in the designated moderation systems.
• Escalate Complex Cases: Refer ambiguous, high-risk, sensitive, or potentially severe policy violations to senior reviewers, policy teams, legal specialists, or designated safety teams when required.
• Maintain Review Productivity: Manage assigned moderation queues efficiently while meeting established productivity, turnaround-time, and quality expectations.
• Support Quality Assurance: Participate in review audits, calibration exercises, feedback sessions, and performance evaluations to improve consistency and reduce incorrect moderation decisions.
• Identify Emerging Trends: Recognize recurring violations, new forms of abusive behavior, coordinated spam activity, and potential gaps in existing moderation procedures.
• Collaborate Across Teams: Work closely with content operations, trust and safety, customer support, and policy development teams to resolve complex cases and improve operational processes.
• Protect User Privacy: Handle user information and potentially sensitive content responsibly, following confidentiality requirements, access controls, and data protection procedures.
• Contribute to Policy Improvements: Share constructive feedback on unclear guidelines, recurring moderation challenges, and opportunities to make review processes more accurate and efficient.
• Follow Operational Procedures: Comply with internal security standards, escalation protocols, workplace policies, and any applicable legal or regulatory requirements.
• Maintain Professional Standards: Demonstrate impartiality, discretion, accountability, and respect for users when reviewing content and making moderation recommendations.

3. Required Skills and Qualifications

A bachelors degree or diploma in communications, English, social sciences, information technology, media studies, digital operations, or a related field is preferred. Equivalent practical skills may also be considered, depending on the position requirements.

• Strong written communication and reading comprehension skills.
• Excellent attention to detail and the ability to identify subtle differences in content, context, and policy requirements.
• Strong analytical and critical-thinking skills for evaluating complex or ambiguous cases.
• Ability to interpret written policies and apply them consistently to real-world scenarios.
• Good computer literacy and familiarity with web applications, online platforms, spreadsheets, and digital case-management tools.
• Ability to manage multiple tasks and prioritize work according to urgency and risk.
• Strong organizational skills and the ability to maintain accurate records.
• Professional judgment when handling sensitive, controversial, or potentially harmful material.
• Ability to maintain confidentiality and follow information security procedures.
• Effective teamwork, adaptability, and willingness to receive constructive feedback.
• A commitment to fairness, user safety, and responsible digital platform management.

4. Experience

Candidates with experience in content moderation, trust and safety operations, digital community management, policy enforcement, quality assurance, online customer support, or content review will be well suited to this position.

Relevant experience may include:

• Reviewing digital content against documented guidelines.
• Classifying content and recording decisions in operational systems.
• Investigating reported content or user complaints.
• Identifying spam, abusive behavior, suspicious activity, or policy violations.
• Performing quality checks and maintaining accuracy standards.
• Working with service-level agreements, productivity targets, and performance metrics.
• Escalating difficult cases and collaborating with specialist teams.

Entry-level candidates may also be considered if they demonstrate strong analytical abilities, sound judgment, effective communication, and a willingness to learn. Previous moderation experience may be preferred for some assignments but is not necessarily mandatory for every opening.

Training on relevant platform policies, internal tools, review procedures, and escalation standards may be provided according to business needs.

5. Working Hours

The Content Moderation Analyst may work according to an assigned schedule based on operational requirements and platform coverage needs.

Employment Schedule: Full-time, with part-time opportunities possible where available.

Typical Hours: Approximately 40 hours per week for full-time employment, subject to the applicable employment agreement and local labor requirements.

Shift Arrangements: Day, evening, night, weekend, or rotating shifts may be required for operations that provide extended or continuous platform coverage.

Breaks and Rest Periods: Provided in accordance with company policies and applicable employment regulations.

Work Location: Remote, hybrid, or office-based, depending on the specific vacancy and approved work arrangements.

Schedule Flexibility: Shift preferences may be considered where operational coverage permits.

Candidates should review the specific vacancy details to confirm working hours, location requirements, employment type, and shift expectations.

6. Knowledge, Skills, and Abilities

Knowledge

• Understanding of online communities, digital communication, and user-generated content.
• Familiarity with content moderation principles, community guidelines, and platform policy enforcement.
• Awareness of common online risks, including harassment, impersonation, spam, scams, and harmful content.
• Basic knowledge of privacy, confidentiality, information security, and responsible data handling.
• Understanding of content classification, documentation, escalation, and quality review processes.
• Awareness of how context, intent, and platform-specific rules can influence moderation decisions.

Skills

• Analytical Review: Ability to evaluate information objectively and identify potential policy violations.
• Policy Interpretation: Skill in understanding written rules and applying them to different situations.
• Written Communication: Ability to document findings clearly, accurately, and professionally.
• Decision-Making: Confidence in making consistent decisions within authorized guidelines.
• Time Management: Ability to handle review queues while balancing speed and accuracy.
• Digital Literacy: Competence in using online systems, productivity software, and internal review tools.
• Quality Control: Ability to identify inconsistencies, correct errors, and learn from reviewer feedback.
• Problem-Solving: Ability to investigate unusual cases and determine when additional guidance is necessary.

Abilities

• Maintain objectivity when reviewing controversial or emotionally charged content.
• Work independently while following established procedures and escalation requirements.
• Adapt to policy updates, changing platform risks, and evolving operational priorities.
• Recognize the limits of personal authority and seek assistance for unclear or high-risk cases.
• Handle potentially disturbing material responsibly and follow available well-being and support procedures.
• Maintain consistent performance in a structured, target-driven environment.
• Demonstrate integrity, accountability, and respect for user privacy.

7. Benefits

• Competitive compensation aligned with the role, experience, location, and assigned responsibilities.
• Structured onboarding and training on moderation tools, platform policies, and review procedures.
• Opportunities to develop analytical, communication, and digital operations skills.
• Potential remote or hybrid work options for approved positions.
• Paid leave and holidays in accordance with the applicable employment agreement and local regulations.
• Access to performance feedback, coaching, and professional development resources.
• Opportunities to participate in quality assurance, policy review, and process improvement initiatives.
• Potential career progression into senior moderation, quality assurance, trust and safety, policy operations, or team leadership roles.
• A collaborative work environment focused on operational quality and responsible platform management.

Specific benefits, compensation, and eligibility requirements should be confirmed in the official vacancy announcement or employment offer. No particular benefit or remote arrangement is guaranteed unless stated in the applicable terms.

8. Why Join Progressive Technology?

Joining Progressive Technology as a Content Moderation Analyst offers an opportunity to contribute to safer, more reliable digital experiences while developing valuable skills in platform governance and content operations.

Make a Meaningful Contribution: Help identify policy violations and support the maintenance of online spaces where users can interact more safely and respectfully.

Develop Specialized Expertise: Gain practical knowledge of content moderation, platform policies, risk assessment, quality assurance, and digital trust and safety operations.

Build a Career in Digital Operations: Develop a foundation for future opportunities in senior content review, moderation quality, policy enforcement, risk operations, and trust and safety management.

Work with Structured Processes: Learn to make consistent, evidence-based decisions using documented standards, established workflows, and quality feedback.

Strengthen Professional Skills: Improve analytical thinking, written communication, problem-solving, decision-making, and time management.

Contribute to Continuous Improvement: Help identify recurring policy challenges and recommend practical improvements to moderation workflows.

Be Part of a Collaborative Team: Work with colleagues and relevant specialist teams to address challenging cases and maintain operational standards.

Progressive Technology seeks professionals who value fairness, accuracy, confidentiality, and responsible digital participation. This position is suitable for candidates who want to apply their judgment and attention to detail to the growing field of digital content operations.