Guest Services Center Agent - Reservations & Support

LaVie; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

LaVie is seeking an Agent in the Guest Services Center in Manila to deliver exceptional guest service for gaming and hospitality offerings. The role involves handling inquiries by phone, email, and chat, assisting with bookings, resolving issues, and ensuring interactions reflect service excellence.

Requirements include 1-2 years in customer service or guest relations, strong communication, and fluency in English and the local language.

Qualifications

• 1-2 years of experience in customer service or guest relations
• Excellent communication and interpersonal skills
• Fluency in English and local language

Responsibilities

• Respond to inquiries via phone, email, and chat with timely, accurate information
• Assist guests with bookings and reservations
• Troubleshoot and resolve guest issues in a professional manner
• Maintain detailed records of guest interactions and follow-up actions
• Collaborate with cross-functional teams for seamless guest experiences
• Contribute to ongoing improvements of guest service processes

Skills

Communication

Interpersonal

Problem solving

Critical thinking

Diversity awareness

Tools

CRM systems

Job description

LaVie is seeking an Agent in the Guest Services Center in Manila to deliver exceptional guest service for gaming and hospitality offerings. The role involves handling inquiries by phone, email, and chat, assisting with bookings, resolving issues, and ensuring interactions reflect service excellence.

Requirements include 1-2 years in customer service or guest relations, strong communication, and fluency in English and the local language.