Call Center Quality & Process Improvement Lead

TASQ Staffing Solutions; Muntinlupa; On-site; PHP 669,600 - 892,800; Full time

Job summary

A staffing solutions company is urgently seeking a Quality Manager for their Alabang location. The ideal candidate will have 7-9 years of relevant experience and be trained in Lean Six Sigma. Responsibilities include designing quality processes, leading improvement projects, and ensuring compliance with quality standards. Strong knowledge of MS Office and familiarity with industry standards like ISO and COPC are preferred.

Qualifications

• 7-9 years of relevant experience.
• Trained or certified in Lean Six Sigma.

Responsibilities

• Design new processes for QC functioning.
• Lead significant process improvement projects.
• Ensure compliance to quality standards.

Skills

Lean Six Sigma Green Belt

MS Office

Process Mapping

Quality Systems Knowledge

Tools

NICE

Witness

Job description

A staffing solutions company is urgently seeking a Quality Manager for their Alabang location. The ideal candidate will have 7-9 years of relevant experience and be trained in Lean Six Sigma. Responsibilities include designing quality processes, leading improvement projects, and ensuring compliance with quality standards. Strong knowledge of MS Office and familiarity with industry standards like ISO and COPC are preferred.