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Tekwork Multi-purpose Cooperative in the Philippines seeks a Housekeeping Supervisor to oversee daily housekeeping operations at the assigned site, ensuring efficient manpower utilization, quality service, and adherence to SOPs, client requirements, service agreements, and applicable regulations.
You will lead, coach, and evaluate team leads and staff, coordinate scheduling and training, act as liaison with the client, prepare timely reports (DTRs, attendance, manpower master lists, inventory),
I. DUTIES & RESPONSIBILITIES
1. Supervise and manage the daily housekeeping operations of the assigned site to ensure efficient manpower utilization, quality service delivery, and compliance with the Cooperative's policies, client requirements, Service Agreements, Standard Operating Procedures (SOPs), and applicable regulations.
2. Lead, assign, coach, and evaluate Team Leaders and housekeeping personnel, ensuring effective work distribution, attendance, discipline, productivity, performance, and adherence to company standards.
3. Serve as the primary liaison between the Cooperative and the client by addressing manpower and client concerns, resolving operational issues, and maintaining effective communication and professional relationships.
4. Prepare and submit timely and accurate operational reports and records, including attendance status, Daily Time Records (DTR), monthly manpower master lists, manpower movements, incident reports, inventory reports, and other required documentation.
5. Investigate and document operational incidents, employee violations, workplace issues, client complaints, and safety concerns, and recommend appropriate corrective and preventive actions.
6. Conduct regular site inspections and oversee compliance with housekeeping standards, sanitation, safety requirements, 6S, CGMP, company policies, and client procedures while identifying opportunities for operational improvement.
7. Manage the inventory, issuance, accountability, and replenishment of housekeeping equipment, tools, supplies, uniforms, and Personal Protective Equipment (PPE), and coordinate manpower deployment, scheduling, replacements, orientation, and training to support uninterrupted operations.
8. Safeguard the Cooperative's and the client's assets, maintain the confidentiality of company and client information, promote teamwork, accountability, professionalism, and uphold the Cooperative's standards and reputation.
9. Perform other duties and responsibilities that may be assigned by Management from time to time in support of the Cooperative's operational and business objectives.