Site Realibility Engineer

Gratitude Philippines; Quezon City; Hybrid; PHP 914,000 - 1,095,000; Full time

Job summary

Gratitude Philippines is hiring a Site Reliability Engineer for a hybrid role in Manila (Eton Centris area). The position operates on a night shift with 2 work-from-home days and 3 in-office days, reporting to IT Operations.

Knowledge of Azure Monitor, App Insights, ServiceNow ITOM, Grafana and related observability tools is essential. You will design standards and automation to elevate monitoring and reliability across platforms, partner with product teams on SLO/SLI‑driven operations, and

Qualifications

• Bachelor’s degree in IT/CS/Engineering or related field.
• 3+ years in monitoring/observability/SRE with Azure Monitor and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics and telemetry.
• Experience collaborating with IT Ops, platform, cyber, network, and product teams.
• 5+ years in SRE with deep understanding of monitoring and APM.

Responsibilities

• Design standards, patterns, and automation for elevated monitoring and reliability.
• Partner with product teams to implement SLO/SLI‑driven operations and reduce alert noise.
• Engineer enterprise monitoring and event patterns with reference architectures and runbooks.
• Contribute to the Monitoring Strategy and governance checkpoints.
• Communicate effectively to drive continuous improvement and embed postmortem learnings.

Skills

Cloud Observability

Communication Skills

SRE & Monitoring

Analytical Thinking

Automation & Tools

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Azure Monitor

Azure Log Analytics

App Insights

ServiceNow ITOM

Grafana

Prometheus

AppDynamics

ThousandEyes

Job description

Job title: Site Realibility Engineer
Work set up: Hybrid: 2 WFH & 3 RTO (Location: Manila (Eton Centris, Quezon Avenue, Quezon City))
Work shift: Night Shift
Salary: P90,000
Start date: ASAP
Headcount:1

Qualifications:

• Bachelor’s degree in IT /Computer science/Engineering, or related field.
• 3+ years in monitoring/observability/SRE roles with hands‑on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations
• Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.
• 5+ years of experience with SRE role and deep understanding of monitoring and application performance management
• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
• Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
• must have ITSM processes and tools ( ServiceNow), and compliance processes hands on experience
• Have AIOps vision and awareness

Responsibilities:

• You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling
• You’ll partner with product teams to implement SLO/SLI‑driven operations, reduce alert noise, accelerate incident response, and embed self‑healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.
• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teams
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Must have Skills:

• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes
• Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours/CoP sessions.
• Technical Depth in Monitoring and Observability Stack – Hands‑on in ServiceNow Event Management, Azure Monitor/KQL, and automation.
• Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self‑healing, and measurably improve MTTR and KPIs.

Recruitment Process:

• Paper screening (endorsing profile to Operations team to identify if candidate meets the basic requirement/qualification for the position)
• L1 Interview (Interview process with Practice/Operations Team)
• L2 Interview (Optional)
• Technical assessment/Final Interview (Conducted by Customer’s Operations team)

Pre-screening Notes:

• Highest Educational Attainment?
• How many years of relevant experience do you have monitoring/observability/SRE roles with hands‑on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management?
• How many years of relevant experience do you have with SRE role and deep understanding of monitoring and application performance management?
• How much is your last drawn salary?
• How much is your salary expectation?
• Are you amenable to work Hybrid in Quezon City with a Night Shift schedules?
• When are you available to start once hired?