Site Operations Manager

Our Clients; Cebu City; Hybrid; PHP 1,000,000 - 2,000,000; Full time

Job summary

Our Clients in Cebu is seeking a Site Operations Lead who blends hands-on facilities and workplace management with a strategic Chief of Staff function to translate leadership priorities into action.

You will ensure safety, compliance, and smooth operations while coordinating cross-functional initiatives, governance routines, and vendor management. This hybrid, dayshift role requires 5–10 years in facilities or related fields and a strong track record in leadership and project delivery.

Qualifications

• Bachelor's degree in Business Administration, Management, Facilities Management, Real Estate, or related field.
• MBA, master's degree, or relevant professional certification is a plus.
• 5–10 years of experience in Facilities Management, Corporate Real Estate, Workplace Services, or related field.
• At least 5 years of project management experience leading cross-functional initiatives.
• At least 5 years of leadership experience managing teams, vendors, and stakeholders.
• Background in multinational, shared services, BPO, or similar corporate environments is highly preferred.
• Strong grounding in facilities operations, vendor and contract management, strategic planning, governance, KPI tracking, risk management, business continuity, and compliance.
• Excellent stakeholder management, communication, presentation, and problem-solving abilities.
• A strategic, proactive, and detail-oriented leader who thrives on driving operational excellence while juggling multiple priorities.

Responsibilities

• Lead facilities operations, repairs, and maintenance to keep the workplace safe, compliant, and well-run.
• Manage local vendors and onsite contractors, including contracts, service levels, performance issues, and renewals.
• Take ownership of seat allocation, space planning, reception, and visitor management.
• Oversee office equipment, supplies, and inventory to keep day-to-day operations running smoothly.
• Act as a trusted thought partner to the Site Lead, helping turn big-picture priorities into clear plans with defined owners, milestones, and outcomes.
• Coordinate leadership governance routines - agendas, pre-reads, meeting minutes, decisions, and action item tracking - ensuring nothing falls through the cracks.
• Improve how information flows across site leadership so everyone stays aligned.
• Step in to lead or coordinate cross-functional projects and special initiatives that don't have a natural owner.
• Track risks, dependencies, and KPIs across these initiatives, escalating issues as needed to keep things moving.
• Support crisis response and business continuity planning for the site and help organize site-wide events, executive visits, and employee engagement activities.

Skills

Cross-functional leadership

Project management

Stakeholder management

Governance

KPI tracking

Risk management

Business continuity planning

Strategic thinking

Operational excellence

Communication skills

Education

Bachelor's degree in Business Administration or related field

MBA or master's degree or relevant certification

Job description

Location: Cebu

Work Setup: Hybrid | Dayshift

Job Overview

The role of Site Operations Lead blends hands-on facilities and workplace management with a strategic Chief of Staff function - helping translate leadership priorities into action, keeping cross-functional initiatives on track, and making sure the site runs safely, smoothly, and professionally.

Key Responsibilities:

Facilities & Workplace Management

• Lead facilities operations, repairs, and maintenance, ensuring the workplace stays safe, compliant, and well-run
• Manage local vendors and onsite contractors, overseeing contracts, service levels, performance issues, and renewals
• Take ownership of seat allocation, space planning, reception, and visitor management
• Oversee office equipment, supplies, and inventory to keep day-to-day operations running without a hitch

Strategic & Chief of Staff Support

• Act as a trusted thought partner to the Site Lead, helping turn big-picture priorities into clear plans with defined owners, milestones, and outcomes
• Coordinate leadership governance routines - agendas, pre-reads, meeting minutes, decisions, and action item tracking - ensuring nothing falls through the cracks
• Improve how information flows across site leadership so everyone stays aligned

Cross-Functional Project Leadership

• Step in to lead or coordinate cross-functional projects and special initiatives that don't have a natural owner
• Track risks, dependencies, and KPIs across these initiatives, escalating issues as needed to keep things moving

Business Continuity & Site Support

• Support crisis response and business continuity planning for the site
• Help organize site-wide events, executive visits, and employee engagement activities

Qualifications:

• Bachelor's degree in Business Administration, Management, Facilities Management, Real Estate, or a related field
• An MBA, master's degree, or relevant professional certification is a plus
• 5-10 years of experience in Facilities Management, Corporate Real Estate, Workplace Services, or a related field
• At least 5 years of project management experience leading cross-functional initiatives
• At least 5 years of leadership experience managing teams, vendors, and stakeholders
• Background in multinational, shared services, BPO, or similar corporate environments is highly preferred
• Strong grounding in facilities operations, vendor and contract management, strategic planning, governance, KPI tracking, risk management, business continuity, and compliance
• Excellent stakeholder management, communication, presentation, and problem-solving abilities
• A strategic, proactive, and detail-oriented leader who thrives on driving operational excellence while juggling multiple priorities