Site Office Manager

Kaptan Talent Solutions; Cebu City; Hybrid; PHP 2,000,000 - 2,800,000; Full time

Job summary

Kaptan Talent Solutions seeks an experienced Head of Cebu site operations to lead facilities and deliver Chief of Staff support to the Site Lead. The role drives a safe, compliant and efficient workplace, coordinating governance, cross-functional projects and vendor relationships across the site.

Responsibilities include space planning, seat allocation, reception, and inventory management, while partnering with leadership to translate priorities into actionable plans with clear milestones and

Qualifications

• Bachelor’s degree in Business Administration, Management, Facilities Management or related field.
• MBA or equivalent certification is an advantage.
• 5–10 years in Facilities Management or Corporate Real Estate.
• Minimum 5 years leading cross-functional projects.
• Minimum 5 years of leadership, vendor and stakeholder management.
• Experience in multinational/shared services or BPO is preferred.
• Strong knowledge of facilities operations, vendor/contracts, governance and risk.

Responsibilities

• Lead facilities, repairs and maintenance; ensure workplace health, safety and regulatory compliance.
• Manage local vendors and onsite contractors, incl contracts, SLAs, performance, issues and renewals.
• Own seat allocation, space planning, reception, visitor management, office equipment, supplies and inventory.
• Act as strategic thought partner to Site Lead; translate priorities into clear plans, owners, milestones and outcomes.
• Coordinate leadership governance: agendas, pre-reads, minutes, decisions, action logs and timely follow-through.
• Lead or coordinate cross-functional projects and special initiatives; track risks, dependencies, KPIs, escalation needs.
• Improve information flow across site leadership.
• Support crisis response, business continuity and site events/employee engagement.

Skills

Facilities Mgmt

Vendor Management

Project Management

Leadership

Stakeholder Mgmt

Governance

Crisis Management

Communication

Education

Bachelor’s degree

MBA

Job description

Lead Cebu site office operations and provide Chief of Staff support to the Site Lead.

Ensure a safe, compliant, efficient and professional workplace while coordinating leadership priorities, cross-functional initiatives, governance routines and follow-through across business and functional units.

Main Responsibilities

• Lead facilities, repairs and maintenance; ensure workplace health, safety and regulatory compliance.
• Manage local vendors and onsite contractors, including contracts, service levels, performance, issues and renewals.
• Own seat allocation, space planning, reception, visitor management, office equipment, supplies and inventory.
• Act as a strategic thought partner to the Site Lead; translate priorities into clear plans, owners, milestones and outcomes.
• Coordinate leadership governance: agendas, pre-reads, minutes, decisions, action logs and timely follow-through.
• Lead or coordinate cross-functional projects and special initiatives without a natural owner; track risks, dependencies, KPIs and escalation needs.
• Improve information flow across site leadership
• Support crisis response, business continuity and site-wide events, visits and employee engagement activities.

Qualifications

• Bachelor’s degree in Business Administration, Management, Facilities Management, Real Estate, or a related field.
• MBA, Master’s degree, or relevant professional certification is an advantage.
• 5-10 years of experience in Facilities Management, Corporate Real Estate, Workplace Services, or a related field.
• Minimum 5 years of Project Management experience leading cross-functional initiatives.
• Minimum 5 years of leadership experience, including managing teams, vendors, and stakeholders.
• Experience in multinational, shared services, BPO, or similar corporate environments is highly preferred.
• Strong knowledge of facilities operations, vendor and contract management, strategic planning, governance, KPI management, risk management, business continuity, compliance, and change management.
• Excellent stakeholder management, communication, presentation, and problem-solving skills.
• Strategic, proactive, and detail-oriented leader with the ability to drive operational excellence and manage multiple priorities.

Shift: usually Morning schedule but might extend work hours depending on business needs.

Work Setup: Full onsite upon onboarding, then hybrid upon regularization (2 days WFH, 3 days onsite)