Site Lead - Instant Fulfillment Center, SPX Express (Pasig)

Shopee; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Manila is seeking an experienced Operations Team Lead to manage end-to-end warehousing and retail operations. You will oversee inbound, storage, picking, packing and dispatch while ensuring SLA adherence and high productivity. Lead, train and coordinate with planning, dispatch and transport teams, maintain compliance, and generate MIS reports.

The role requires strong leadership, fast-paced mindset, and bilingual communication (English + Tagalog). Immediate joiners are preferred.

Qualifications

• Strong knowledge of Warehouse/Retail/Dark store operations.
• Good leadership and team handling skills.
• Ability to work in a fast-paced environment.
• Strong coordination and communication skills in English and Tagalog.
• Basic computer knowledge with Excel, WMS and Email.

Responsibilities

• Manage daily operations: inbound, storage, picking, packing and dispatch.
• Ensure SLA adherence, productivity and quality benchmarks.
• Monitor inventory accuracy, cycle counts and shrinkage control.
• Lead, train and manage the store team.
• Coordinate with planning, dispatch and transport teams.
• Ensure safety, hygiene and statutory compliance.
• Handle escalations and peak volume operations.
• Maintain MIS reports on manpower, productivity, inventory and costs.

Skills

Leadership

Team management

Operations knowledge

Coordination

Communication

Tools

Excel

WMS

Email

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:• Manage daily operations: inbound, storage, picking, packing & dispatch• Ensure SLA adherence, productivity & quality benchmarks• Monitor inventory accuracy, cycle counts & shrinkage control• Lead, train & manage the store team.• Coordinate with planning, dispatch & transport teams• Ensure safety, hygiene & statutory compliance• Handle escalations and peak volume operations• Maintain MIS reports (manpower, productivity, inventory, cost)Requirements:• Strong knowledge of Warehouse/Retail/Dark store operations• Good leadership & team handling skills• Ability to work in a fast-paced environment• Strong coordination & communication skills [English + Tagalog]• Basic computer knowledge (Excel, WMS, Email)• Immediate Joiners