Site Lead - Instant Fulfillment Center, SPX Express (Bay, Laguna)

Kalibrr; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Manila is seeking an experienced Operations Team Lead to manage daily warehousing and order dispatch, monitor SLA, productivity and quality, and lead the store team. You will coordinate with planning, dispatch and transport, and maintain MIS reports on manpower, inventory and costs.

The role requires strong leadership, familiarity with warehouse/retail/dark store operations, excellent coordination and communication in English and Tagalog, basic Excel/WMS skills, and the ability to thrive

Qualifications

• Experience in warehouse/retail/dark store operations.
• Strong leadership and team management skills.
• Ability to work in a fast-paced environment.
• Excellent coordination and English/Tagalog communication.
• Basic computer knowledge (Excel, WMS, Email).

Responsibilities

• Manage daily warehouse operations including inbound, storage, picking, packing and dispatch.
• Ensure SLA adherence, productivity and quality benchmarks.
• Monitor inventory accuracy, cycle counts and shrinkage.
• Lead, train and manage the store team.
• Coordinate with planning, dispatch and transport teams.
• Handle escalations and peak volume operations.
• Maintain MIS reports on manpower, productivity, inventory, and cost.

Skills

Warehouse operations

Leadership

Team management

Coordination

English + Tagalog

Excel

WMS

Inventory control

Tools

Excel

WMS

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:• Manage daily operations: inbound, storage, picking, packing & dispatch• Ensure SLA adherence, productivity & quality benchmarks• Monitor inventory accuracy, cycle counts & shrinkage control• Lead, train & manage the store team.• Coordinate with planning, dispatch & transport teams• Ensure safety, hygiene & statutory compliance• Handle escalations and peak volume operations• Maintain MIS reports (manpower, productivity, inventory, cost)Requirements:• Strong knowledge of Warehouse/Retail/Dark store operations• Good leadership & team handling skills• Ability to work in a fast-paced environment• Strong coordination & communication skills [English + Tagalog]• Basic computer knowledge (Excel, WMS, Email)• Immediate Joiners