Area Lead - Instant Fulfillment Center, SPX Express (Bulacan)

Shopee; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Shopee Manila is seeking an experienced Operations Team Lead to oversee area-level fulfillment operations, drive key performance indicators, and coordinate with internal teams and external vendors. The role emphasizes manpower planning, SLA/TAT monitoring, and data-driven decision making to ensure high service levels.

The position requires strong analytical and leadership skills, with travel eligibility across Northern Luzon, and a focus on sustainable process improvements.

Qualifications

• 4+ years in Operations, Supply Chain, Fulfillment, or retail chain Operations
• Strong KPI, SLA, productivity, quality and cost management
• Proven team leadership and manpower planning experience across multiple teams
• Excellent vendor and stakeholder management skills

Responsibilities

• Manage and monitor area-level operations, ensuring consistent execution, capacity, and performance across all assigned Instant Fulfillment Center
• Drive Instant Fulfillment Center performance and operational KPIs, identifying trends and actions to improve productivity, efficiency, and service levels
• Lead manpower planning and team productivity, ensuring optimal resource allocation aligned with business volume and operational requirements
• Monitor SLA, TAT, productivity, and service quality, ensuring performance remains aligned with customer and business expectations
• Analyze operational data and prepare MIS reports, providing actionable insights for performance reviews and business decisions
• Coordinate with internal teams and external vendors to ensure seamless operations, timely execution, and resolution of critical dependencies
• Identify operational gaps and drive corrective actions, ensuring timely closure, sustainable improvements, and prevention of recurring issues

Skills

Team leadership

KPI management

Data analysis

Vendor management

Root cause analysis

Communication

Problem solving

Travel readiness

Tools

VLOOKUP

XLOOKUP

Pivot Tables

MIS reporting

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Manage and monitor area-level operations, ensuring consistent execution, capacity, and performance across all assigned Instant Fulfillment CenterDrive Instant Fulfillment Center performance and operational KPIs, identifying trends and actions to improve productivity, efficiency, and service levels.Lead manpower planning and team productivity, ensuring optimal resource allocation aligned with business volume and operational requirements.Monitor SLA, TAT, productivity, and service quality, ensuring performance remains aligned with customer and business expectations.Analyze operational data and prepare MIS reports, providing actionable insights for performance reviews and business decisions.Coordinate with internal teams and external vendors to ensure seamless operations, timely execution, and resolution of critical dependencies.Identify operational gaps and drive corrective actions, ensuring timely closure, sustainable improvements, and prevention of recurring issues.Requirements:4+ years of relevant experience in Operations, Supply Chain, Fulfillment, or retail chain Operations.Strong operational and business acumen with experience managing KPIs, SLAs, productivity, TAT, quality, and cost.Advanced MS Excel proficiency, including VLOOKUP, XLOOKUP, Pivot Tables, MIS reporting, and data analysis.Proven team leadership and manpower planning experience across multiple teams or operational sites.Strong vendor and stakeholder management skills with the ability to drive cross-functional execution.Demonstrated ability to identify operational gaps, conduct root-cause analysis, and implement sustainable process improvements.Strong analytical, communication, decision-making, and problem-solving skills with the ability to manage high-volume operations.Amenable to travel anywhere within Northern Luzon.