Site Lead - Instant Fulfillment Center, SPX Express (Tanay, Rizal)

Kalibrr; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Shopee Philippines is seeking an experienced Department Operations Team Lead in Manila to oversee end-to-end order fulfillment across inbound, storage, picking, packing and dispatch.

You will lead and train the store team, drive SLA adherence, monitor inventory accuracy, and coordinate with planning, dispatch and transport teams while ensuring safety, hygiene and compliance. Fluency in English and Tagalog is required.

Qualifications

• Strong knowledge of Warehouse/Retail/Dark store operations.
• Good leadership & team handling skills.
• Ability to work in a fast-paced environment.
• Strong coordination & communication skills (English + Tagalog).
• Basic computer knowledge (Excel, WMS, Email).

Responsibilities

• Manage daily operations: inbound, storage, picking, packing & dispatch.
• Ensure SLA adherence, productivity & quality benchmarks.
• Monitor inventory accuracy, cycle counts & shrinkage control.
• Lead, train & manage the store team.
• Coordinate with planning, dispatch & transport teams.
• Ensure safety, hygiene & statutory compliance.
• Handle escalations and peak volume operations.
• Maintain MIS reports (manpower, productivity, inventory, cost).

Skills

Leadership

Team management

Communication

Bilingual English/Tagalog

Tools

Excel

WMS

Email

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:• Manage daily operations: inbound, storage, picking, packing & dispatch• Ensure SLA adherence, productivity & quality benchmarks• Monitor inventory accuracy, cycle counts & shrinkage control• Lead, train & manage the store team.• Coordinate with planning, dispatch & transport teams• Ensure safety, hygiene & statutory compliance• Handle escalations and peak volume operations• Maintain MIS reports (manpower, productivity, inventory, cost)Requirements:• Strong knowledge of Warehouse/Retail/Dark store operations• Good leadership & team handling skills• Ability to work in a fast-paced environment• Strong coordination & communication skills [English + Tagalog]• Basic computer knowledge (Excel, WMS, Email)• Immediate Joiners