Site Lead - Instant Fulfillment Center, SPX Express (Marcelo Green, Parañaque)

Shopee; Manila; On-site; PHP 500,000 - 800,000; Full time

Job summary

Shopee Manila invites an experienced Operations Team Lead to oversee inbound, storage, picking, packing, and dispatch. You will drive SLA adherence, productivity, and quality, while coaching the store team and coordinating with planning, dispatch, and transport units.

Strong English and Tagalog communication is essential for daily operations. Responsibilities include inventory accuracy, cycle counts, and cost MIS reporting; immediate joiners are preferred for a fast-paced environment in a major

Qualifications

• Experience in Warehouse/Retail/Dark store operations.
• Proven leadership and team management skills.
• Strong coordination and communication in English and Tagalog.

Responsibilities

• Manage daily operations: inbound, storage, picking, packing & dispatch.
• Ensure SLA adherence, productivity & quality benchmarks.
• Monitor inventory accuracy, cycle counts & shrinkage control.
• Lead, train & manage the store team.
• Coordinate with planning, dispatch & transport teams.
• Handle escalations and peak volume operations.
• Maintain MIS reports (manpower, productivity, inventory, cost).

Skills

Leadership

Team management

Communication

English & Tagalog

Adaptability

Tools

Excel

WMS

Email

Job description

Department OperationsLevelExperienced (Team Lead)LocationManilaThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:• Manage daily operations: inbound, storage, picking, packing & dispatch• Ensure SLA adherence, productivity & quality benchmarks• Monitor inventory accuracy, cycle counts & shrinkage control• Lead, train & manage the store team.• Coordinate with planning, dispatch & transport teams• Ensure safety, hygiene & statutory compliance• Handle escalations and peak volume operations• Maintain MIS reports (manpower, productivity, inventory, cost)Requirements:• Strong knowledge of Warehouse/Retail/Dark store operations• Good leadership & team handling skills• Ability to work in a fast-paced environment• Strong coordination & communication skills [English + Tagalog]• Basic computer knowledge (Excel, WMS, Email)• Immediate Joiners