Single Carrier Operations Senior Specialist - Mexico

A.P. Moller - Maersk; Pasig; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Maersk is hiring a Single Carrier Landside Senior Specialist (Spanish Speaker) in Pasig, Philippines. The role oversees end-to-end dispatch operations across truck, rail, and barge networks, ensuring timely delivery to customer locations.

Responsibilities include vendor dispute resolution, charges approvals, and driving continuous improvements while coordinating with customers and internal stakeholders. Qualifications include 6–8 years in shipping or related fields, fluent Spanish and English,

Qualifications

• Fluent in Spanish and English, both written and spoken.
• Experience in shipping, logistics, or BPO environments is preferred.
• Proven ability to drive continuous improvement and manage stakeholders.

Responsibilities

• Lead end-to-end dispatch operations for landside activities.
• Coordinate with customers, carriers, and operators to ensure on-time delivery.
• Resolve vendor disputes and approve charges to minimize delays.
• Monitor container movements and identify risks requiring corrective actions.
• Document processes and maintain accurate records for compliance and visibility.

Skills

Spanish language

English language

Stakeholder management

Process improvement

Education

Graduate in Finance and Accounting

Tools

MS Office

SAP BI

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Single Carrier Landside Senior Specialist (Spanish Speaker)

This position is responsible for managing end-to-end dispatch operations, including shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations. In addition to dispatch execution, the role oversees exception management activities such as vendor dispute resolution, charge approvals, and addressing operational issues that disrupt the standard process flow. The position also drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency.

Key Responsibilities

• Should be a POC for the team and act as a backup to the team leader
• Ability to identify wastages in the process, streamline and drive continuous improvements
• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Qualifications:

• Graduate, ideally Finance and Accounting
• Should be able to speak and write Spanish and English
• Minimum of 6-8 years of experience in shipping industry. (Better if from landside process) Experience in Customer Service, BPO, and other industries can also be considered
• Must be willing to work onsite in Pasig City; Full night shift schedule
• Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software.
• Focus on productivity, quality, WFO adherence, SLA compliance, and Kaizen.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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