Ocean Customer Experience Specialist WSA - Spanish Speaker

Maersk; Pasig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Maersk in Pasig, Philippines, is seeking a logistics customer service professional fluent in Spanish and English to support invoicing, payments, and documentation.

You will handle daily inquiries, create receipts and invoices, and ensure timely submission of export/import paperwork while maintaining accuracy and compliance.

The role prefers SAP knowledge and Maersk systems experience, and demands 1–2 years in logistics/customer service, with MS Office proficiency and willingness to night shift.

Qualifications

• Bachelor's degree (any course) is acceptable
• Fluent in Spanish and English (verbal and written)
• 1–2 years of logistics/shipping/customer service experience in a BPO or similar
• Knowledge of SAP is a plus; prior Maersk systems experience is advantageous
• Proficient with MS Office and able to work Pasig City location

Responsibilities

• Handle counter tasks and inquiries, primarily in Spanish and English
• Process invoicing and payment collection with accuracy
• Prepare export/import documentation and submit to stakeholders timely
• Resolve daily issues via email and chat following standard procedures
• Maintain receipts, invoices, and release of cargo; ensure compliance and quality of service
• Train new staff as needed and support process improvements

Skills

Bilingual Spanish/English

MS Office Proficient

Spanish & English fluency

Education

Bachelor's degree

Tools

SAP

Maersk systems

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities:

• Will be responsible for handling counter Chile tasks.
• Ability to communicate in Spanish and English, both verbally and in writing with stakeholders.
• Must be detail-oriented and capable of multitasking, as responsibilities include invoicing and payment collection.
• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• Handles concerns thru ticketing system similar to case management.
• Managing and creating of receipts and invoice, release of cargo, payment validation.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders including OBL (Original Bill of Lading).
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).
• Commitment to accuracy, timeliness and compliance with established procedures.
• Strong accountability and attention to detail.
• Demonstrated efficiency, flexibility and productivity in work practices.
• Willingness to take on additional tasks as assigned.

Who are we looking for:

• Bachelor’s Degree any course. College undergraduate is also acceptable.
• Fluent in Spanish and English Language in verbal and written.
• With 1-2 years Spanish Experience in Logistics/Shipping /Customer Service Support in a BPO set up / or other industry.
• Prior experience with Maersk systems is also an advantage.
• Knowledge of SAP and strong technical skills are considered a plus.
• Flexibility to work on permanent night shift schedule and weekend shifts or other schedules when necessary.
• MS Office Proficient
• Amenable to work in Pasig City.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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