Singapore Client Growth & Retention Manager

Telum Media Group Pte Ltd

Santo Niño 1st

On-site

PHP 3,300,000 - 5,500,000

Full time

14 days+

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Job summary

Telum Media is seeking a Client Manager to own the Singapore client base, acting as the main point of contact for a portfolio of clients and ensuring they derive real value from Telum. You will drive renewals and upgrades through strong relationships and data-driven insights.

This client-facing role requires onboarding new clients, understanding objectives, and maintaining an excellent CRM. You will collaborate with Sales, Marketing, and Support to deliver measurable client success and growth

Qualifications

Experience managing client portfolios with renewal/upsell targets.
Strong communication and negotiation skills for executive stakeholder interactions.
Ability to translate data into actionable client value and retention strategies.

Responsibilities

Own a portfolio of Singapore clients and drive retention through regular check-ins.
Lead onboarding for new clients and map Telum capabilities to client objectives.
Identify client needs and ensure understanding of Telum's value for renewals and expansion.
Use client usage data to spot adoption gaps and growth opportunities.
Maintain renewal readiness and lead renewal/upgrade conversations with clear value cases.
Coordinate with support and sales to resolve client issues and stay aligned on strategy.