Client Manager

Telum Media Group Pte Ltd; Santo Niño 1st; On-site; PHP 3,300,000 - 5,500,000; Full time

Job summary

Telum Media is seeking a Client Manager to own the Singapore client base, acting as the main point of contact for a portfolio of clients and ensuring they derive real value from Telum. You will drive renewals and upgrades through strong relationships and data-driven insights.

This client-facing role requires onboarding new clients, understanding objectives, and maintaining an excellent CRM. You will collaborate with Sales, Marketing, and Support to deliver measurable client success and growth

Qualifications

• Experience managing client portfolios with renewal/upsell targets.
• Strong communication and negotiation skills for executive stakeholder interactions.
• Ability to translate data into actionable client value and retention strategies.

Responsibilities

• Own a portfolio of Singapore clients and drive retention through regular check-ins.
• Lead onboarding for new clients and map Telum capabilities to client objectives.
• Identify client needs and ensure understanding of Telum's value for renewals and expansion.
• Use client usage data to spot adoption gaps and growth opportunities.
• Maintain renewal readiness and lead renewal/upgrade conversations with clear value cases.
• Coordinate with support and sales to resolve client issues and stay aligned on strategy.

Skills

CRM systems

Client relationships

Communication

Negotiation

Project management

Data analysis

Presentation

Education

Experience in client management

Tools

CRM platforms

Job description

Telum Media is a media intelligence platform built for PR and communications professionals across Asia-Pacific and the Middle East. Our database and tools help PR teams find and connect with the right journalists, spot media opportunities, and prove the impact of their campaigns — making the day-to-day work of media relations faster and more strategic. Founded in Singapore in 2013, we're a growing team supporting agencies and in-house comms professionals throughout the region.

About the role

We're looking for a Client Manager to own our Singapore client base and help protect and grow accounts across the Group. You'll be the main point of contact for a portfolio of clients — understanding their communications goals, making sure they're getting real value from Telum, and driving renewals and upgrades through strong relationships and sharp use of client data.

This is a client-facing, relationship-driven role for someone who's equally comfortable on a call with a client and digging into usage data to spot a retention risk before it becomes a problem.

What you'll do

• Own a portfolio of Singapore clients, running a regular programme of purposeful check-ins to drive maximum retention against target.
• Lead onboarding for new clients, connecting Telum's capabilities to their specific objectives and measures of success.
• Identify clients' needs, communications objectives, and desired outcomes, and make sure they understand the full value Telum's features can deliver.
• Use client usage data and feedback to spot adoption gaps, retention risks, and growth opportunities.
• Build renewal readiness and lead renewal/upgrade conversations backed by a clear value case and commercial judgement.
• Own an ongoing client training programme, running outcome-focused sessions to improve product adoption.
• Keep the CRM and client/PR database in excellent shape — activity, risks, outcomes, next steps, and PR/corporate information.
• Ensure timely, purposeful communication with clients across channels, with clear follow-up.
• Partner closely with the Client Management Lead, the Group Head of Clients, and Sales colleagues to stay aligned on account health and strategy.
• Work with the Customer Support team to resolve issues affecting client confidence or retention, occasionally handling front-line customer service yourself to stay close to the client experience.
• Step in to cover clients at short notice in case of colleague leave or departure, in coordination with the Client Management Lead.
• Mentor and help train up newer members of the Client Management team, including Client Managers and Associate Client Managers.
• Build long-term relationships with key clients and across the PR industry more broadly to support retention and account growth.
• Pass qualified leads and expansion opportunities to Sales and Marketing where there's a genuine client need and a clear value case.
• Stay on top of PR and communications industry trends to keep client conversations relevant and consultative.

What you'll bring

• Experience in client management, account management, or customer success — ideally with renewal/upgrade or commercial targets.
• Hands-on experience with CRM platforms and disciplined account management practices.
• Excellent communication, presentation, and negotiation skills, with a consultative approach to value messaging.
• Ability to build genuine, long-term relationships with clients.
• A knack for using client data and insight to identify risks, opportunities, and recommended actions.
• Strong project management skills and an organised approach to work, with real attention to detail.
• Problem-solving aptitude and confidence managing challenging client situations.
• A customer-oriented mindset with strong commercial judgement.
• Creativity and innovation — you find lateral ways to pre-empt retention issues and spot growth opportunities.
• Confidence with public speaking and delivering client training.
• Drive to excel and go beyond, with a strong work ethic in a fast-paced environment.
• Ability to collaborate well across teams.
• In-depth understanding of the PR and communications market is a strong plus.

Good to know

• You'll spend roughly 70% of your time on Singapore clients, with the remainder supporting client management priorities across the Group.
• Expect some local travel to meet clients face-to-face where it strengthens the relationship.
• You'll be measured on clear, tangible outcomes: retention rate, renewal/upgrade revenue, and evidence of client value delivered.