Showroom Manager

Dexterton Corporation; San Juan; On-site; PHP 502,000 - 837,000; Full time

Job summary

Dexterton Corporation in Metro Manila is seeking an experienced Showroom Manager to lead daily showroom operations, inspire the sales team, and deliver outstanding customer service. You will supervise staff, coordinate with Warehouse, Logistics and Purchasing to ensure stock availability, and drive sales through promotions and merchandising.

The ideal candidate has a bachelor’s degree and 3–5 years in retail/showroom management, with proven leadership and CRM/ERP/POS experience to optimize

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• At least 3–5 years of experience in retail/showroom/sales operations with supervisory or managerial responsibilities.
• Proven track record managing showroom operations, sales teams, customer engagement, and inventory coordination.
• Strong knowledge of sales management, CRM, and retail operations; experience with ERP, POS, and inventory systems is preferred.
• Proficient in Microsoft Excel and standard office software; strong leadership and communication skills.

Responsibilities

• Oversee the daily showroom operations to maintain a professional, welcoming environment.
• Lead, supervise, and motivate showroom staff to meet sales targets.
• Ensure excellent customer service by addressing inquiries and resolving concerns promptly.
• Coordinate with Warehouse, Logistics, and Purchasing to ensure product availability.
• Develop and implement sales strategies, promotions, and merchandising to maximize performance.
• Maintain visual merchandising and showroom cleanliness and organization.
• Track sales and inventory, and prepare regular performance reports.
• Train and coach staff on product knowledge, sales techniques, and company policies.
• Manage showroom budgets and resources to support business objectives.
• Maintain relationships with customers, suppliers, and partners to drive growth and retention.
• Ensure compliance with policies, procedures, and safety regulations; identify improvement opportunities.

Skills

Showroom Operations

Sales Leadership

Customer Service

Inventory Management

Visual Merchandising

Sales Planning

CRM/ERP/POS

Excel & Reporting

Communication Skills

Time Management

Leadership

Business Development

Attention to Detail

Strategic Planning

Education

Bachelor's degree in Business Administration/Marketing/Management

Tools

ERP Systems

POS Systems

CRM Software

Inventory Software

Job description

Key Responsibilities

• Oversee the daily operations of the showroom, ensuring a professional, welcoming, and customer-focused environment.

• Lead, supervise, and motivate showroom sales staff to achieve individual and team sales targets.

• Ensure excellent customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.

• Monitor showroom inventory levels and coordinate with Warehouse, Logistics, and Purchasing teams to ensure product availability.

• Develop and implement sales strategies, promotions, and merchandising activities to maximize showroom performance.

• Ensure products are displayed effectively, maintaining showroom cleanliness, organization, and visual appeal.

• Track sales performance and prepare regular reports on sales, inventory, customer feedback, and showroom activities.

• Train and coach showroom personnel on product knowledge, sales techniques, customer service standards, and company policies.

• Manage showroom budgets, operating expenses, and resource allocation to support business objectives.

• Maintain strong relationships with customers, suppliers, and business partners to support sales growth and customer retention.

• Ensure compliance with company policies, operational procedures, health and safety regulations, and internal controls.

• Identify opportunities to improve showroom operations, customer experience, and overall business performance.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.

• At least 3–5 years of experience in retail, showroom, sales, or customer service operations, with supervisory or managerial experience.

• Proven experience managing showroom operations, sales teams, customer engagement, and inventory coordination.

• Strong understanding of sales management, customer relationship management, and retail operations.

• Experience using ERP, POS, CRM, or inventory management systems is highly preferred.

• Proficient in Microsoft Excel, Microsoft Office applications, and sales reporting tools.

• Strong leadership, organizational, and decision-making skills.

• Excellent communication, negotiation, and interpersonal skills.

• High level of professionalism, customer orientation, and attention to detail.

• Experience in furniture, home improvement, automotive, appliance, construction materials, or related showroom environments is an advantage.

Skills & Competencies

• Showroom Operations Management

• Sales Leadership & Team Development

• Customer Service Excellence

• Inventory & Stock Management

• Visual Merchandising

• Sales Planning & Performance Monitoring

• CRM, ERP & POS Systems

• Microsoft Excel & Reporting

• Communication & Relationship Management

• Problem-Solving & Decision-Making

• Time Management & Organization

• Leadership & People Management

• Business Development & Customer Retention

• Attention to Detail

• Strategic Planning & Operational Efficiency