Supplier Success Professional

Cloudstaff; Angeles; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Comprehensive health and life insurance

Up to 24 leave credits per year

Free coffee, meals, and beer Fridays

In-house psychiatrist for employee support

Job summary

Cloudstaff is seeking a Supplier Success Professional in Angeles, Pampanga. This role focuses on customer support and requires experience in managing high-volume interactions. As a Supplier Success Professional, you'll assist in developing a prequalification system and serve as the first point of contact for customers. You enjoy comprehensive health insurance, flexible leave credits, and many perks such as free meals and a supportive work environment that promotes career advancement.

Qualifications

• Experience as a Customer Support Specialist or similar role.
• 2+ years of proven experience in customer support.
• Strong experience in managing high-volume customer interactions.

Responsibilities

• Provide professional support to all customers.
• Research, clarify and resolve customer issues.
• Interact directly with customers via phone, email, and chat.
• Accurately verify details on regulatory documents.

Skills

Customer Support Experience

Excellent Communication Skills

Problem Analysis and Problem-Solving Skills

Interpersonal Skills

Attention to Detail and Accuracy

Ability to Actively Listen

Self-Motivated

Stress and Patience Tolerance

Ability to Learn New Information

Tools

Windows

Customer Support Software

Job description

Job Description

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Supplier Success Professional to join our team at Cloudstaff.

Role: Supplier Success Professional

Work Arrangement: Work from Office

Schedule: Morning Shift

Job Description:

The Supplier Success Professional will assist in developing and maintaining a world‑class prequalification system for contractors, suppliers and vendors, and will serve as the first point of contact for all customers.

Key Responsibilities:

• Provide professional support to all customers
• Research, clarify and resolve every issue, providing solutions and alternatives for the desired outcome with focus on customer experience
• Interact directly with Avetta customers through telephone, email and chat
• Prioritize and resolve customer needs
• Accurately verify details on regulatory documents
• Record details of interactions in Service Cloud (SFDC)
• Provide necessary outbound follow‑up, both via phone and email
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update internal databases with information about technical issues and useful discussions with customers
• Escalate customer complaints and seek additional assistance options
• Share feature requests and effective workarounds with team members
• Educate customers about new features and functionalities
• Gather customer feedback and share with Product, Sales, and Marketing teams
• Communicate and coordinate with internal departments
• Work as a team and contribute positively to the client culture
• Perform other duties as assigned
• Attend training, meetings, or seminars as required
• Contribute to and report towards team KPIs and objectives
• Assist in training junior Customer Support Representatives

Qualification and requirements:

• Experience as a Customer Support Specialist or similar CS role
• Excellent communication skills – both written and oral
• Ability to actively listen and think two steps ahead
• Working PC knowledge, Windows preferred, and related applications (IT industry experience is an advantage)
• Affinity for learning online software systems
• Interpersonal skills
• Problem analysis and problem‑solving skills
• Attention to detail and accuracy
• Self‑motivated
• Stress and patience tolerance
• Ability to learn and apply new information or skills
• 2+ years of proven experience in customer support
• Strong experience in managing high‑volume customer interactions

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering one free dependent
• Up to 24 leave credits per year with flexible usage for vacation, emergency, and sick leaves
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee convenience
• Annual performance review with salary increase
• Company‑provided PC/Laptop and fiber internet connection to set you up for success
• Weekly office perks for work‑from‑office staff – free coffee, meals, and beer Fridays
• First‑class VIP lounge and game rooms
• Child‑friendly spaces to support employees with children and enhance work‑life balance
• Participation in CS Social Clubs and Special Interest Groups to connect with colleagues
• Mental wellness employee assistance program through Lifeworks
• In‑house psychiatrist available to support employee well‑being
• Employee Share Units program participation
• Cloudstaff Dream Points for bidding valuable items such as appliances or kitchenettes