Shift Operations Lead | Customer Service & Food Safety

Dunkin' Philippines; Hinoba-an; On-site; PHP 167,000 - 279,000; Full time

Job summary

Dunkin' Philippines is seeking a Shift Manager to oversee daily operations, supervise team members, and ensure top-notch customer service during shifts. The role includes maintaining store cleanliness, monitoring inventory, handling cash transactions, and enforcing food safety standards.

The ideal candidate has strong leadership, a sales orientation, and a customer-focus mindset, with knowledge of POS systems and inventory controls. 4-year business-related degree preferred.

Qualifications

• Graduate of BS Hotel and Restaurant Management, Operation Management, Marketing Management, Entrepreneurship or any 4 year business related course.
• Related experience is a plus but not required
• With strong leadership skills, sales oriented and customer – focused
• Knowledge in cash handling, inventory management, POS system, and food safety standards

Responsibilities

• Oversee Daily Operations
• Customer Service
• Inventory and Supplies Management
• Ensure Food Safety and Cleanliness Standards
• Ensure Smooth Shift Transition

Skills

Leadership

Sales orientation

Customer-focused

Cash handling

Inventory management

POS system

Food safety standards

Education

BS Hotel and Restaurant Management

Operations Management

Marketing Management

Entrepreneurship

4-year business-related degree

Tools

POS system

Inventory management software

Job description

Dunkin' Philippines is seeking a Shift Manager to oversee daily operations, supervise team members, and ensure top-notch customer service during shifts. The role includes maintaining store cleanliness, monitoring inventory, handling cash transactions, and enforcing food safety standards.

The ideal candidate has strong leadership, a sales orientation, and a customer-focus mindset, with knowledge of POS systems and inventory controls. 4-year business-related degree preferred.