Shift Manager: Lead Store Team & Customer Experience

DUNKIN; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

Join the Dunkin Philippines team as a Shift Manager to lead store operations and ensure an excellent customer experience. You will supervise the store crew, monitor operations, maintain product quality and cash handling, and drive sales targets.

We seek leaders with strong communication skills, customer-service focus, and the ability to work in a fast-paced environment. Willingness to work rotating shifts, weekends, and holidays is required, with assignment to Dunkin' J.P Rizal Makati or nearby

Qualifications

• Bachelor's degree in HRM or Business preferred.
• Supervisory or leadership experience in retail, food service, or hospitality.
• Strong leadership and communication skills.
• Customer-service oriented and a team player.
• Able to work in a fast-paced environment.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to be assigned to Dunkin' J.P Rizal Makati or other outlets near the vicinity.

Responsibilities

• Supervise and lead store crew during assigned shifts.
• Ensure smooth and efficient daily store operations.
• Monitor product quality, food safety, cleanliness, and service standards.
• Manage customer concerns and provide excellent customer service.
• Assist in achieving sales, operational targets and good audit standing.
• Monitor inventory, supplies, and proper product handling.
• Ensure proper cash handling and compliance with company policies.
• Coach, train, and motivate team members.
• Prepare and monitor shift reports and other operational requirements.
• Support in implementing company programs and initiatives.

Skills

Leadership

Communication

Customer Service

Teamwork

Education

Bachelor's degree in HRM or Business

Job description

Join the Dunkin Philippines team as a Shift Manager to lead store operations and ensure an excellent customer experience. You will supervise the store crew, monitor operations, maintain product quality and cash handling, and drive sales targets.

We seek leaders with strong communication skills, customer-service focus, and the ability to work in a fast-paced environment. Willingness to work rotating shifts, weekends, and holidays is required, with assignment to Dunkin' J.P Rizal Makati or nearby