Shift Leader: Elevate Customer Experience & Operations

DUNKIN; Indang; On-site; PHP 201,000 - 312,000; Full time

Job summary

Dunkin Philippines is seeking a Shift Manager to help lead store operations and ensure an excellent customer experience at Dunkin Indang, Cavite. You will supervise the store crew, monitor service standards, and support in achieving sales and audit targets.

Ideal candidates bring supervisory experience in retail or hospitality, strong leadership and communication skills, and are willing to work shifting schedules, weekends, and holidays at Dunkin Indang or nearby outlets.

Qualifications

• Bachelor's Degree in HRM or Business preferred.
• Supervisory or leadership experience in retail, food service, or hospitality.
• Strong leadership and communication skills.
• Customer-service oriented and team player.
• Able to work in a fast-paced environment.
• Willing to work on shifting schedules, weekends and holidays.
• Willing to be assigned to Dunkin' Indang or nearby outlets.

Responsibilities

• Supervise and lead store crew during assigned shifts.
• Ensure smooth and efficient daily store operations.
• Monitor product quality, food safety, cleanliness, and service standards.
• Manage customer concerns and provide excellent customer service.
• Assist in achieving sales, operational targets and good audit standing.
• Monitor inventory, supplies, and proper product handling.
• Ensure proper cash handling and compliance with company policies.
• Coach, train, and motivate team members.
• Prepare and monitor shift reports and other operational requirements.
• Support in implementing company programs and initiatives.

Skills

Leadership

Communication

Customer service

Team player

Fast-paced environment

Education

Bachelor's Degree in HRM or Business

Job description

Dunkin Philippines is seeking a Shift Manager to help lead store operations and ensure an excellent customer experience at Dunkin Indang, Cavite. You will supervise the store crew, monitor service standards, and support in achieving sales and audit targets.

Ideal candidates bring supervisory experience in retail or hospitality, strong leadership and communication skills, and are willing to work shifting schedules, weekends, and holidays at Dunkin Indang or nearby outlets.