Dynamic Shift Lead — Retail & Food Service Ops

DUNKIN; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Dunkin Philippines is seeking a Shift Manager to help lead store operations and deliver an excellent customer experience. You will supervise the store crew, ensure smooth daily operations, and maintain high standards of quality and service.

The role requires strong leadership and communication skills, with a preference for those with supervisory experience in retail, food service, or hospitality. Willingness to work shifting schedules, weekends, and holidays is expected.

Qualifications

• Bachelor's degree preferred in HRM or Business.
• Supervisory or leadership experience, preferably in retail, food service, or hospitality.
• Strong leadership and communication skills.

Responsibilities

• Supervise and lead store crew during assigned shifts.
• Ensure smooth and efficient daily store operations.
• Monitor product quality, food safety, cleanliness, and service standards.
• Manage customer concerns and provide excellent customer service.
• Assist in achieving sales, operational targets and good audit standing.
• Monitor inventory, supplies, and proper product handling.
• Ensure proper cash handling and compliance with company policies.
• Coach, train, and motivate team members.
• Prepare and monitor shift reports and other operational requirements.
• Support in implementing company programs and initiatives.

Skills

Leadership

Customer service

Communication

Shift supervision

Education

HRM or Business Degree

Job description

Dunkin Philippines is seeking a Shift Manager to help lead store operations and deliver an excellent customer experience. You will supervise the store crew, ensure smooth daily operations, and maintain high standards of quality and service.

The role requires strong leadership and communication skills, with a preference for those with supervisory experience in retail, food service, or hospitality. Willingness to work shifting schedules, weekends, and holidays is expected.