Shift Lead & Store Operations Coach

DUNKIN; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

Dunkin Philippines is seeking a Shift Manager to help lead store operations and ensure an outstanding customer experience. You will supervise the store crew, monitor quality and safety, and drive performance across sales, service, and audits.

Ideal candidates have supervisory experience in retail, food service, or hospitality, with strong leadership and communication skills. Flexibility for shifting schedules, weekends, and holidays is required, with potential assignment to Dunkin' Manila or

Qualifications

• Bachelor's degree in HRM or Business preferred.
• Supervisory or leadership experience in retail, food service, or hospitality.
• Strong leadership and communication skills.
• Customer-service oriented and team player.
• Able to work in a fast-paced environment.
• Willing to work on shifting schedules, weekends, and holidays.
• Willing to be assigned to Dunkin' Manila or other outlets near the vicinity.

Responsibilities

• Supervise and lead store crew during assigned shifts.
• Ensure smooth and efficient daily store operations.
• Monitor product quality, food safety, cleanliness, and service standards.
• Manage customer concerns and provide excellent customer service.
• Assist in achieving sales, operational targets and good audit standing.
• Monitor inventory, supplies, and proper product handling.
• Ensure proper cash handling and compliance with company policies.
• Coach, train, and motivate team members.
• Prepare and monitor shift reports and other operational requirements.
• Support in implementing company programs and initiatives.

Skills

Leadership

Customer service

Communication

Teamwork

Education

Bachelor's degree in HRM or Business

Job description

Dunkin Philippines is seeking a Shift Manager to help lead store operations and ensure an outstanding customer experience. You will supervise the store crew, monitor quality and safety, and drive performance across sales, service, and audits.

Ideal candidates have supervisory experience in retail, food service, or hospitality, with strong leadership and communication skills. Flexibility for shifting schedules, weekends, and holidays is required, with potential assignment to Dunkin' Manila or