Shift Manager - Hospitality Ops & Guest Experience

iKitchen, Inc,; Cainta; On-site; PHP 420,000 - 640,000; Full time

Job summary

Unknown is seeking a Shift Manager in a casual dining environment to oversee operations and ensure service standards. The role focuses on staffing, cost control, and maintaining product quality across front and back of house.

You will lead a team, manage shifts, and coordinate with kitchen and service staff to meet guest expectations while upholding cash handling and safety procedures.

Qualifications

• Bachelor’s degree in Hotel & Restaurant Management or related field.
• Preferably 2+ years in management/shift leadership within casual dining.
• Experience in cost control, staff training and shift supervision.

Responsibilities

• Oversees labor cost targets through efficient scheduling and staffing.
• Manages store resources and monitors costs for optimum operations.
• Ensures proper cash handling, deposits, and loss prevention procedures.
• Supervises front and back of house operations for smooth service.
• Leads people management, coaching and shift briefings to ensure service standards.

Skills

Staff management

Shift handling

Time management

Leadership

Customer service

Delegation

Technical skills

Administrative skills

Inventory forecasting

Education

Bachelor’s degree in Hotel & Restaurant Management

Job description

Unknown is seeking a Shift Manager in a casual dining environment to oversee operations and ensure service standards. The role focuses on staffing, cost control, and maintaining product quality across front and back of house.

You will lead a team, manage shifts, and coordinate with kitchen and service staff to meet guest expectations while upholding cash handling and safety procedures.