Shift Manager

Snack Hack Inc.; Las Piñas; On-site; PHP 279,000 - 446,000; Full time

Job summary

Snack Hack Inc. in Metro Manila seeks a Restaurant Operations Supervisor to oversee day-to-day activities, drive customer service excellence, and maximize sales and profitability.

The role requires leading a team, managing inventory, and delivering shift reports with a focus on safety and guest satisfaction. Weekend and holiday availability is expected to support business needs.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration or related field.
• At least 2 years of supervisory experience in a restaurant or food service industry.
• Strong leadership, problem-solving, and decision-making skills.
• Customer-oriented with excellent communication skills.
• Willing to work on shifting schedules, weekends and holidays.

Responsibilities

• Supervise daily restaurant operations during assigned shifts.
• Lead, coach, and motivate restaurant team members.
• Ensure compliance with company policies, food safety and sanitation standards.
• Monitor inventory, minimize wastage, and control operational costs.
• Resolve customer concerns promptly and professionally.
• Prepare operational reports and achieve shift performance targets.

Skills

Leadership

Problem-solving

Decision-making

Customer-oriented

Communication

Education

Bachelor's degree in Hospitality Management, Business Administration or related field

Job description

JOB OBJECTIVE:

To oversee the day-to-day restaurant operations, ensuring excellent customer service, operational efficiency and achievement of sales and profitability.

KEY RESPONSIBILITIES:

• Supervise daily restaurant operations during assigned shifts.

• Lead, coach, and motivate restaurant team members.

• Ensure compliance with company policies, food safety and sanitation standards.

• Monitor inventory, minimize wastage, and control operational costs.

• Resolve customer concerns promptly and professionally.

• Prepare operational reports and achieve shift performance targets.

QUALIFICATIONS:

• Bachelor's degree in Hospitality Management, Business Administration or any related field.

• At least 2 years of supervisory experience in a restaurant or food service industry.

• Strong leadership, problem-solving, and decision-making skills.

• Customer-oriented with excellent communication skills.

• Willing to work on shifting schedules, weekends and holidays.