Shift Manager

TAPA KING INC; Philippines; On-site; MXN 180,000 - 240,000; Full time

Job summary

TAPA KING INC' is seeking a dedicated Shift Manager to oversee daily operations at our restaurant in Mexico. This full-time role focuses on delivering excellent customer service, supervising staff, and ensuring smooth shift execution.

You will monitor food quality, uphold safety standards, and collaborate with the management team to drive improvements in efficiency and guest satisfaction. A dynamic, fast-paced environment offers growth opportunities in hospitality.

Qualifications

• 2+ years of experience in Shift Manager or similar supervisory role in hospitality
• Excellent communication, interpersonal, and leadership skills
• Strong problem-solving and decision-making abilities
• Proficient in inventory management and cost control
• Knowledge of food safety, health, and safety regulations
• Ability to work well under pressure in a fast-paced environment

Responsibilities

• Supervise and coordinate the activities of restaurant staff during assigned shifts
• Monitor and maintain high standards of food preparation, presentation, and service
• Handle customer inquiries, complaints, and concerns in a professional and timely manner
• Ensure compliance with health, safety, and hygiene regulations
• Assist with inventory management and stock ordering
• Provide training and support to team members to enhance their skills and performance
• Collaborate with the management team to implement operational improvements

Skills

Leadership

Communication

Customer service

Team supervision

Inventory control

Food safety knowledge

Job description

About the role

TAPA KING INC' is seeking an experienced Shift Manager to oversee daily operations at our bustling restaurant in Mexico, Pampanga. As a full-time Shift Manager, you will be responsible for ensuring exceptional customer service, efficient team management, and the smooth running of all shifts. This critical role will have a direct impact on the success of our establishment within the Hospitality & Tourism industry.

What you'll be doing

• Supervise and coordinate the activities of restaurant staff during assigned shifts
• Monitor and maintain high standards of food preparation, presentation, and service
• Handle customer inquiries, complaints, and concerns in a professional and timely manner
• Ensure compliance with health, safety, and hygiene regulations
• Assist with inventory management and stock ordering
• Provide training and support to team members to enhance their skills and performance
• Collaborate with the management team to implement operational improvements

What we're looking for

• Minimum 2 years' experience in a Shift Manager or similar supervisory role within the hospitality industry
• Excellent communication, interpersonal, and leadership skills
• Strong problem-solving and decision‑making abilities
• Proficient in inventory management and cost control
• Knowledge of food safety, health, and safety regulations
• Ability to work well under pressure and in a fast‑paced environment

About us

TAPA KING INC' is a leading restaurant chain in the Philippines, known for our authentic and delicious Filipino cuisine. With a strong focus on customer satisfaction and a commitment to quality, we have established a reputation for excellence within the Hospitality & Tourism industry. Join our dynamic team and be a part of our continued growth and success.