Shift Lead — Restaurant Ops & Guest Experience

TAPA KING INC; Makati; On-site; PHP 335,000 - 513,000; Full time

Job summary

TAPA KING INC in Makati City is seeking an experienced Shift Manager to oversee daily restaurant operations, ensuring exceptional customer service, efficient shift flow, and consistent food quality. As a full-time role, you will supervise staff, manage inventory, support training, uphold health and safety regulations, and collaborate with management to drive improvements across shifts.

The ideal candidate has at least two years in a supervisory hospitality role and strong leadership,

Qualifications

• Minimum 2 years' experience in a Shift Manager or similar supervisory role within the hospitality industry.
• Excellent communication, interpersonal, and leadership skills.
• Strong problem-solving and decision-making abilities.
• Proficient in inventory management and cost control.
• Knowledge of food safety, health, and safety regulations.
• Ability to work well under pressure and in a fast-paced environment.

Responsibilities

• Supervise and coordinate the activities of restaurant staff during assigned shifts.
• Monitor and maintain high standards of food preparation, presentation, and service.
• Handle customer inquiries, complaints, and concerns in a professional and timely manner.
• Ensure compliance with health, safety, and hygiene regulations.
• Assist with inventory management and stock ordering.
• Provide training and support to team members to enhance their skills and performance.
• Collaborate with the management team to implement operational improvements.

Skills

Leadership

Communication

Interpersonal skills

Inventory management

Cost control

Food safety knowledge

Decision-making under pressure

Job description

TAPA KING INC in Makati City is seeking an experienced Shift Manager to oversee daily restaurant operations, ensuring exceptional customer service, efficient shift flow, and consistent food quality. As a full-time role, you will supervise staff, manage inventory, support training, uphold health and safety regulations, and collaborate with management to drive improvements across shifts.

The ideal candidate has at least two years in a supervisory hospitality role and strong leadership,