Shift Manager

PLK Philippines, Inc. (Popeyes); Pasig; On-site; PHP 334,800 - 446,400; Full time

Job summary

A quick-service restaurant seeks a Shift Manager to oversee operations and ensure that schedules are accurate. The role involves supervising staff, managing quality standards, and handling customer service issues. Candidates should hold a Bachelor's degree and have at least 2 years of experience in a similar role. This full-time position is based in Metro Manila, Philippines.

Qualifications

• Bachelor's degree in Hotel & Restaurant Management or equivalent.
• At least 2 years experience in a related field.

Responsibilities

• Oversee restaurant partners and ensure accurate schedules.
• Supervise opening and closing procedures.
• Lead kitchen staff to achieve high-quality products.
• Review daily store performance and handling of funds.
• Implement cash control procedures.
• Create ways to reduce expenses.
• Maintain positive employee relations.
• Act as a role model for service standards.
• Handle customer complaints.

Skills

Managing staff

Time management

Inventory management

Leadership

Customer service

Education

Bachelor’s degree in relevant field

Job description

Shift Manager – PLK Philippines, Inc. (Popeyes)

Location: Taguig, National Capital Region, Philippines

Responsibilities

• Oversee restaurant partners, ensuring schedules are accurate.
• Supervise opening and closing procedures, ensuring proper shift handovers.
• Lead kitchen staff to achieve high-quality products and target costs.
• Review daily store performance, ensuring proper handling of store funds.
• Implement cash control procedures to prevent errors.
• Create ways to reduce restaurant expenses and stay within budget.
• Maintain positive employee relations and promote teamwork among Restaurant Partners.
• Act as a role model and coach to ensure understanding of service and product quality standards.
• Handle customer complaints and service recovery, building positive relationships with customers and internal stakeholders.

Qualifications

• Bachelor’s degree in Hotel & Restaurant Management, Food & Beverage Services, Hospitality, Operations Management or equivalent.
• At least 2 years experience as a Management Trainee or Shift Manager in a quick‑service restaurant.
• Skilled in managing staff, time, inventory, schedules.
• Strong leadership, delegation, and customer service skills.

Seniority level: Associate | Employment type: Full‑time | Job function: Other | Industries: Food and Beverage Services

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