Shift Manager

Jiang Nan Hotpot; Laguna; On-site; PHP 350,000 - 650,000; Full time

Job summary

Jiang Nan Hotpot in Laguna, Philippines is seeking a Restaurant Shift Supervisor/Manager to lead servers, hosts, and kitchen staff. You will ensure prompt, courteous service and manage inventory and cost controls while addressing guest concerns and maintaining accurate shift records.

The role emphasizes team leadership, training, and collaboration with the General Manager to uphold company policies. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• Bachelor's Degree required
• 3+ years of supervisory/management experience in restaurants
• Excellent customer service and problem-solving skills
• Strong leadership and team-building abilities
• Proficient in inventory management and cost control
• Effective communication and interpersonal skills
• Ability to work flexible hours including evenings, weekends, and holidays

Responsibilities

• Oversee and coordinate servers, hosts, and kitchen staff during shifts
• Ensure customers receive prompt and courteous service
• Monitor inventory and place orders as needed
• Address customer complaints and resolve issues professionally
• Provide training and development for the team
• Maintain records of shift activities, sales, labor, and incidents
• Collaborate with General Manager to uphold policies and procedures

Skills

Leadership

Customer Service

Problem Solving

Communication

Inventory Management

Cost Control

Team Building

Time Management

Attention To Detail

Organization

Critical Thinking

Adaptability

Education

Bachelor's Degree

Job description

Job Description

What you'll be doing

Supervising and coordinating the activities of servers, hosts, and kitchen staff during your assigned shift

Ensuring that all customers receive prompt and courteous service

Monitoring inventory levels and placing orders as needed

Addressing customer complaints and resolving issues in a professional manner

Providing training and development opportunities for your team

Maintaining accurate records of shift activities, including sales, labor, and incident reports

Collaborating with the General Manager to implement and uphold company policies and procedures

What we're looking for

Bachelor's Degree

Minimum 3 years of experience in a supervisory or management role within the restaurant industry

Excellent customer service and problem-solving skills

Strong leadership and team-building abilities

Proficient in inventory management and cost control

Effective communication and interpersonal skills

Ability to work flexible hours, including evenings, weekends, and holidays

Requirements

Please refer to job description.

Communication Problem Solving Adaptability Time Management Teamwork Attention To Detail Critical Thinking Organization Creativity Customer Service

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