ServiceNow Systems Analyst – Requirements & Release Lead

BDO Unibank; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. The Systems Analyst works with key project stakeholders to capture business and user requirements, and collaborates with developers to ensure delivered solutions meet specifications.

Onsite training and potential certification in ServiceNow System Administration are expected. He/she will translate complex technical details for stakeholders, own the ServiceNow backlog,

Qualifications

• Bachelor’s degree in IT or engineering.
• 1–2 years in IT, preferably in product management or analytics.
• Knowledge of ServiceNow ITSM/ITOM/ITAM/SPM.

Responsibilities

• Represents project stakeholders throughout the project lifecycle.
• Owns relationships to identify and document business, process, and data requirements.
• Collaborates with development to align release estimates and testing.
• Manages the backlog for the ServiceNow product and supports improvements.

Skills

Product Management

Business Analytics

Education

Bachelor's Degree in Information Technology or Engineering

Tools

ServiceNow

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITAM

ServiceNow SPM

Job description

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. The Systems Analyst works with key project stakeholders to capture business and user requirements, and collaborates with developers to ensure delivered solutions meet specifications.

Onsite training and potential certification in ServiceNow System Administration are expected. He/she will translate complex technical details for stakeholders, own the ServiceNow backlog,