Systems Analyst

BDO Unibank; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. The Systems Analyst works with key project stakeholders to capture business and user requirements, and collaborates with developers to ensure delivered solutions meet specifications.

Onsite training and potential certification in ServiceNow System Administration are expected. He/she will translate complex technical details for stakeholders, own the ServiceNow backlog,

Qualifications

• Bachelor’s degree in IT or engineering.
• 1–2 years in IT, preferably in product management or analytics.
• Knowledge of ServiceNow ITSM/ITOM/ITAM/SPM.

Responsibilities

• Represents project stakeholders throughout the project lifecycle.
• Owns relationships to identify and document business, process, and data requirements.
• Collaborates with development to align release estimates and testing.
• Manages the backlog for the ServiceNow product and supports improvements.

Skills

Product Management

Business Analytics

Education

Bachelor's Degree in Information Technology or Engineering

Tools

ServiceNow

ServiceNow ITSM

ServiceNow ITOM

ServiceNow ITAM

ServiceNow SPM

Job description

Business Unit: Information Technology Group

Department:

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Systems Analyst works with key project stakeholders to capture business and user requirements. He/she also works with the Developer and Platform Administrator to ensure requirements are understood, developed, tested, and delivered to specification. He/she is expected to learn, train on product-specific trainings and get certified on ServiceNow System Administration.

Key Responsibilities

• Represents project stakeholders throughout the project lifecycle - planning, development, and release processes
• Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements
• Works with development team on release estimates
• Supports development team in understanding business and test requirements
• Translates technical complexities to project stakeholders, ensuring understanding of design decisions
• Owns the backlog of the assigned ServiceNow product
• Perform the following task-related activities:
  • Prepare status reports and provide/present status updates
  • Manage issues and risks
  • Document job aids, knowledge articles and related processes
  • Provide inputs and support continuous service improvements
  • Perform and deliver on other supporting subtasks

Qualifications

• Bachelor's Degree in Information Technology or Engineering
• At least 1-2 year/s experience in Information Technology, specifically on Product Management or Business Analytics
• Knowledge in ServiceNow System Administration, ServiceNow IT Service Management (ITSM), ServiceNow IT Operations Management (ITOM), ServiceNow IT Asset Management (ITAM), ServiceNow Strategic Portfolio Management (SPM)
• Must be willing to work onsite and be assigned in Makati/Ortigas

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. ® All Rights Reserved.