ServiceNow Developer/Admin

ProV International PH; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ProV International PH is seeking a ServiceNow DevOps Engineer to contribute to day-to-day operations, administration, upgrades, and enhancements of ServiceNow instances across the organization. You will work with the ServiceNow SME and DevOps team to plan, prioritize, and deliver solutions for IT, Finance, HR, and Payroll services.

The role requires 4–6 years of experience with ServiceNow, strong scripting and web tech skills, and familiarity with DevOps practices, ITIL guidelines, and

Qualifications

• 4-6 years of experience implementing and administering ServiceNow solutions.
• Proficiency with JavaScript, HTML/CSS, XHTML, LDAP/Active Directory, and other web applications or protocols.
• Experience with Service Portal/ESC, Knowledge Base, MID Server Deployment & Config, SSO using Azure AD/SAML, Discovery, Asset/Software Asset Management, Workflows, Notifications, Dashboards, Reports, Flow Designer, Performance Analytics, and third-party integrations.

Responsibilities

• Review and analyze customer requirements.
• Design solutions and write user stories for dev work.
• Develop and update ServiceNow functionality following ITIL standards and best practices.
• Support QA, deployment, release management, and testing (system, regression, performance, load).
• Maintain issue tracking and document resolutions; handle support requests.
• Communicate with stakeholders and support teams; lead meetings when needed.
• Produce regular team reporting and contribute to continuous service improvement.

Skills

JavaScript

HTML/CSS

LDAP/Active Directory

Agile

Communication

Tools

Service Portal/ESC

Knowledge Base

MID Server Deployment

Azure AD/SAML

Discovery

Dashboards

Workflows

Reports

Integration with 3rd party tools

Job description

Job Description: Developer/Administrator

Section: Developer/Administrator reports to the Automation Product Lead.

The ServiceNow DevOps Engineer will be contributing and ensuring successful day-to-day operations and continuity of ServiceNow instances. Primarily focuses on implementing, administering, upgrading, and enhancing ServiceNow application, with support from the senior developers, used by Noble.

ServiceNow is used widely in the organization (IT, Finance, Master Data, Supply Chain, Payroll and HR). We are on a journey of ramping up our capabilities within the company as we see that there will be an increased need for enhancement as more users use it. This means a lot of opportunities to enhance our current processes and improve identified business areas for the right candidate:

• Employee Service Portal
• Non-IT services (e.g., Finance, Payroll, Supply Chain, HR etc.)

As a Developer/Administrator for ServiceNow in Noble, you will work closely with colleagues from different departments and locations. The ServiceNow Subject Matter Expert (SME) will include you during the planning sessions and sprints to be able to prioritize development work. Together with your colleagues in the ServiceNow team, you will identify the best solution for a specific requirement. The application manager will work with you to address our end users pain points. We will be working in a DevOps environment where you will be both a support resource and a developer, hence experience with that is a plus.

Primary responsibilities

with support from the senior developers, but is not limited to:

Requirements Assessment

• Review and analyze customer requirements.

Solution Design

• Specifies the features of the physical design.
• Writes stories that capture the collective vision for individual work efforts.

Solution Development

• Adheres to ITIL standards and processes, as well as ServiceNow best practices when developing new or updating existing functionality on the platform.

QA, Deployment and Release Management

• Maintains test plans, test cases, test scripts; modifies existing test scripts/test cases to address any new or updated functions or features.
• Supports all aspects of systems testing, including system, regression, performance, and load testing.

Support and Maintenance

• Ensures all issues, defects, service requests are recorded in an issue tracking system, and are updated with relevant work in progress information and steps taken for final resolution.

Secondary responsibilities

• Can communicate clearly/openly to both stakeholders and support teams.
• Document, maintain and update policies, procedures, and controls for the operation of ServiceNow application.
• Able to lead meetings or calls, stand and provide a smart solution whenever required.

Reporting

• Daily/weekly/monthly team reporting
• Root-cause-analysis report
• Enhancements, defects, incidents, and service improvement plans

Requirements

• 4 - 6 years of experience implementing and administering ServiceNow solutions.
• Proficiency with Java Scripting, HTML/CSS, XHTML, LDAP/Active Directory, and other web applications or protocols.
• Proficiency with Service Portal/ESC, Knowledge Base, MID Server Deployment & Config, Single Sign-on using Azure AD/SAML, Discovery, Asset Management/Software Asset Management, Workflows, Notifications, Online Approvals, Reports, Dashboards, Survey and Assessments, Flow Designer, Performance Analytics, Integration with 3rd party tools (SolarWinds, BizTalk, PrismaCloud, PowerBi)
• Experience in Integration Hub Project is a plus.
• Preferably experience in the most recent ServiceNow version (Tokyo).
• Experience in cloning and upgrading ServiceNow.
• Experience in raising concerns in HiPortal.
• Experience in agile methodology.
• Knowledge and experience in working with ServiceNow HR module.
• Strong business processes acumen – great customer service skills.
• Excellent written and oral communication skills – able to communicate with both end users and key stakeholders.
• ITIL V3 Certified (preferably intermediate on Incident, Request and Problem Management).