ServiceNow Solutions Architect — ITSM/ITOM & Analytics

Cognizant Technology Solutions Corporation; Philippines; Hybrid; PHP 1,500,000 - 2,600,000; Full time

Job summary

Cognizant Technology Solutions Corporation in the Philippines is seeking a Solutions Architect / Infra Architect to design scalable ServiceNow based platforms for ITSM, ITOM and Performance Analytics, supporting hybrid work models and day-time operations.

You will ensure robust integrations, optimize processes, and maintain high availability while aligning infrastructure strategy with business goals and sustainable impact.

Qualifications

• Hands-on experience configuring and administering ServiceNow Performance Analytics for ITSM.
• Deep expertise in ServiceNow ITOM modules (discovery, service mapping, event handling).
• Strong knowledge of ITSM processes (incident, problem, change, request, CMDB).
• Experience in hybrid work environments and collaborating across distributed teams.

Responsibilities

• Design ServiceNow infrastructure architectures aligning ITSM and ITOM with business goals.
• Coordinate with stakeholders to gather infrastructure requirements for ServiceNow ITSM/ITOM.
• Configure Performance Analytics dashboards, trend reports and data models.
• Implement ITOM configurations including discovery, service mapping and event management.
• Review and modernize workflows using ServiceNow modules to increase reliability.
• Develop architecture blueprints and playbooks to support audit readiness.
• Collaborate with security/compliance to embed controls within ServiceNow architecture.

Skills

ServiceNow expertise

ITSM architecture

ITOM modules

Performance Analytics

Hybrid work experience

Cross-functional collaboration

Tools

ServiceNow

Job description

Cognizant Technology Solutions Corporation in the Philippines is seeking a Solutions Architect / Infra Architect to design scalable ServiceNow based platforms for ITSM, ITOM and Performance Analytics, supporting hybrid work models and day-time operations.

You will ensure robust integrations, optimize processes, and maintain high availability while aligning infrastructure strategy with business goals and sustainable impact.