ServiceNow ITSM Architect (Hybrid) - Data-Driven Impact

Bravissimo Resourcing Inc.; Makati; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Job summary

A leading staffing company is seeking a Snow Architect for a hybrid role based in Makati City. The successful candidate will focus on supporting and enhancing ServiceNow's ITSM capabilities, designing and improving ITSM processes, and analyzing data to drive service improvements. Key skills include strong knowledge of ITSM modules, JavaScript, and familiarity with Agile methodologies. This position requires collaboration with various IT teams to ensure effective service delivery.

Qualifications

• Strong knowledge of the ServiceNow platform, particularly ITSM modules.
• Experience in configuring, customizing, and enhancing ServiceNow.
• Ability to analyze data and identify trends for service improvements.

Responsibilities

• Support, configure, and enhance ServiceNow's ITSM capabilities.
• Design and improve ITSM processes including incident and change management.
• Collaborate with various IT teams to align on service delivery goals.

Skills

Knowledge of ITSM modules

JavaScript

Agile/Scrum methodologies

KPI reporting and dashboarding

Job description

A leading staffing company is seeking a Snow Architect for a hybrid role based in Makati City. The successful candidate will focus on supporting and enhancing ServiceNow's ITSM capabilities, designing and improving ITSM processes, and analyzing data to drive service improvements. Key skills include strong knowledge of ITSM modules, JavaScript, and familiarity with Agile methodologies. This position requires collaboration with various IT teams to ensure effective service delivery.