Senior ServiceNow ITSM Solution Architect

Accenture; Hinoba-an; On-site; PHP 2,500,000 - 3,500,000; Full time

Job summary

Accenture in the Philippines is seeking a Solution Architect to translate client requirements into differentiated, deliverable solutions, leveraging deep knowledge of ServiceNow ITSM. You will collaborate with sales pursuit and delivery teams to craft winnable proposals that align with business value.

This role demands leading design and development of scalable ITSM solutions, mentoring teammates, and staying ahead of industry trends to ensure feasible and strategic outcomes for clients.

Qualifications

• Must have 12+ years of experience in ServiceNow IT Service Management (ITSM).
• Strong expertise in designing and implementing ITSM workflows and processes.

Responsibilities

• Lead the design and development of comprehensive ITSM solutions addressing complex client challenges.
• Collaborate with Sales Pursuit and Delivery Teams to craft proposals that are feasible and aligned with client value.
• Mentor junior team members and guide cross-team decisions to ensure clear, shared understanding.

Skills

ServiceNow ITSM

Education

15 years full time education

Job description

Accenture in the Philippines is seeking a Solution Architect to translate client requirements into differentiated, deliverable solutions, leveraging deep knowledge of ServiceNow ITSM. You will collaborate with sales pursuit and delivery teams to craft winnable proposals that align with business value.

This role demands leading design and development of scalable ITSM solutions, mentoring teammates, and staying ahead of industry trends to ensure feasible and strategic outcomes for clients.